The study explores critical success factors of remote ERP implementation in the Sri Lankan context from system users’ perspective. As a result of the Covid-19 pandemic, ERP implementation has become more complicated, and ERP software vendors have shifted to remote ERP implementations. Although, there are several studies on identifying Critical Success Factors (CSFs) in ERP implementation, there is a void in the literature on identifying CSFs in remote ERP implementation. As a result of the literature review, it was discovered that only a small amount of research has been done on remote ERP implementation. Therefore, the current study tries to bridge these gaps by identifying the CSFs of remote ERP implementation during Covid-19 by taking Sri Lanka as a case study.
The study explores critical success factors of remote ERP implementation in the Sri Lankan context from system users’ perspective. As a result of the Covid-19 pandemic, ERP implementation has become more complicated, and ERP software vendors have shifted to remote ERP implementations. Although, there are several studies on identifying Critical Success Factors (CSFs) in ERP implementation, there is a void in the literature on identifying CSFs in remote ERP implementation. As a result of the literature review, it was discovered that only a small amount of research has been done on remote ERP implementation. Therefore, the current study tries to bridge these gaps by identifying the CSFs of remote ERP implementation during Covid-19 by taking Sri Lanka as a case study.