Elixir of the Service Quality of Islamic Banking Sector in Bangladesh

Md. Alauddin

Elixir of the Service Quality of Islamic Banking Sector in Bangladesh

Md. Alauddin * §

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§ International Islamic University Chittagong

Elixir of the Service Quality of Islamic Banking Sector in Bangladesh

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Abstract

Islamic Banking Sector (IBS) is the most influential domain in the economic development of Bangladesh. In the 21 st century, IBS has passed thirty years glorious journey creating huge competition considering its service quality and achieved a remarkable growth. Service Quality (SQ) is the most significant affecting factor for remarkable growth of IBS in Bangladesh from 1983 to 2013. Thus, this research work attempts to determine the elixir of the service quality of Islamic Banks existed in Bangladesh as Islamic Banking Sector using Structural Equation Modelling (SEM). This research uses modified CARTER model (Compliance of Islamic Shariah, Reliability, Assurance, Tangibility, Empathy and Responsiveness) consisting of 34 (thirty four) dimensions with 6 (six) constructs. A total of 396 samples have been used from 6 (six) full pledged Islamic banks in Bangladesh. This study reveals that 20 (twenty) factors have found as the elixir of service quality of Islamic banks in Bangladesh where assurance is the most significant construct followed by reliability, tangibility, empathy, responsiveness and tensely compliance of Islamic Shariah.

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Md. Alauddin. 2016. "Elixir of the Service Quality of Islamic Banking Sector in Bangladesh". Global Journal of Management and Business Research - E: Marketing GJMBR-E Volume 16 (GJMBR Volume 16 Issue E2).

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GJMBR Volume 16 Issue E2

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Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

Keywords

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Classification

GJMBR-E Classification JEL Code: M10

Submission ReceivedDecember 9, 2015
Peer Review Double Blind
Handling Editor
Accepted January 1, 2016
Published January 15, 2016

Version of record

v1.2

Issue date

June 13, 2016

Language

English

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Article Matrices

Total Score: 155

Country: Bangladesh

Subject: Global Journal of Management and Business Research

Authors: Dr. Hossain Shahid Shohrowardhy, Md.Alauddin, Mohd. Yasin Sharif (PhD/Dr. count: 1)

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