Impact of Human Resources Strategies on the Total Quality management in Jordanian Private Hospitals

Dr. Hayel Falah Alserhan

Impact of Human Resources Strategies on the Total Quality management in Jordanian Private Hospitals

Dr. Hayel Falah Alserhan * §

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§ Al-Bayt University, Jordan

Impact of Human Resources Strategies on the Total Quality management in Jordanian Private Hospitals

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Abstract

The aims of this study is to investigate the dimensions of human resources strategies (selection and appointment, training, incentives and performance evaluation) and its impact on the total quality management (customer focus, continuous improvement, commitment of senior management and decision making based on facts and employee participation) in the Jordanian private hospitals. The study samples was (10) hospitals out of (59) hospital, so questionnaire was designed to investigate the theoretical framework of the independent variable which is (human resources) and its relation with the dependant variable which is (the management of total quality). It has been distributed (15) questionnaires to each hospital of the study samples, were (130) recovered, while (10) were excluded because they were not valid. Where the number of study samples became (120). The hypotheses were tested based on the statistical analysis program. The study shows that there is a statistical significant relation between the human resources strategies and the implementation of the total quality in the Jordanian private hospital.

References

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Dr. Hayel Falah Alserhan. 2017. "Impact of Human Resources Strategies on the Total Quality management in Jordanian Private Hospitals". Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 17 (GJMBR Volume 17 Issue A5).

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GJMBR Volume 17 Issue A5

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Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

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Classification

GJMBR-A Classification JEL Code: M10

Submission ReceivedDecember 8, 2016
Peer Review Double Blind
Handling Editor
Accepted December 31, 2016
Published January 15, 2017

Version of record

v1.2

Issue date

October 3, 2017

Language

English

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Article Matrices

Total Score: 153

Country: Algeria

Subject: Global Journal of Management and Business Research

Authors: Dr. Hayel Falah Alserhan (PhD/Dr. count: 1)

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Publish Date: 2017 01, Sun

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