Investigation and Analysis on Library Service Quality -A Case Study in Tianjin Polytechnic University

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Investigation and Analysis on Library Service Quality -A Case Study in Tianjin Polytechnic University

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Abstract

Since the development of the information technology, there have been great changes in the functions and the nature of university library. This paper takes Tianjin Polytechnic University as a case study and attempts to make an investigation and analysis on the service quality of library by questionnaire. Based on SPSS 16.0 statistical analysis, this study revealed the status quo of readers’ satisfaction on the library service, analyzed the problems and made related strategies and suggestions in order to facilitate and enhance the library service quality.

References

8 Cites in Article

Reference Format

Cuihong Hu (2011). Study and Application the Performance Evaluation System Based on Network Technique.
Chang Hong Yue,Lin (2010). Development of Library Subject Service System in the Network Environment.
Jia Ji,' (2012). Study on Readers' Satisfaction on Library Service Quality.
Lucia Tsui,Sidney Cheng,Ivan Chan (2003). Digital Library service Initiative of the Hong Kong Institute of Education Library.
Ma Jiangbao (2012). the analysis of the Survey on Library Service Quality in Guangong Communication Polytechnic.
Song Deng,Jun Wang (2010). Talking about the Knowledge Management and Knowledge Service of University Library.
Jianjun Wu (2010). The Study on Library Service's Transformation and Innovation based on Web 2.0.
Xiao-Qing Li,Jing-Zhong Yang (2012). Application of LibQUAL+TM and FAHP on Public Library Service Quality Evaluation.

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

zqydisk. 1970. "Investigation and Analysis on Library Service Quality -A Case Study in Tianjin Polytechnic University". Global Journal of Human-Social Science - G: Linguistics & Education GJHSS-G Volume 13 (GJHSS Volume 13 Issue G12).

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GJHSS Volume 13 Issue G12

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Journal Specifications

Crossref Journal DOI 10.17406/GJHSS

Print ISSN 0975-587X

e-ISSN 2249-460X

Keywords

library service service quality readers’ satisfaction investigation and analysis

Classification

GJHSS-G Classification FOR Code: 890399

Submission ReceivedDecember 7, 2012
Peer Review Double Blind
Handling Editor
Accepted December 31, 2012
Published January 15, 2013

Version of record

v1.2

Language

English

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Article Matrices

Total Score: 131

Country: China

Subject: Global Journal of Human-Social Science

Authors: Qiyun Zhang (PhD/Dr. count: 0)

View Count (all-time): 184

Total Views (Real + Logic): 12279

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Publish Date: 2013 01, Tue

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Total Views: 12.3K

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