Effect of Demographic Factors on Consumers’ Perception of Online Shopping

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Dr. Shamsher Singh
Dr. Shamsher Singh
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Ravish Rana
Ravish Rana
α Guru Gobind Singh Indraprastha University Guru Gobind Singh Indraprastha University

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Effect of Demographic Factors on Consumers’ Perception of Online Shopping

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Abstract

The growing use of internet in India especially in urban area provides an ideal platform for online shopping. The e-marketer can identify the various factors which affects buying behaviour of on line shoppers which can be used to develop marketing strategies. This will help not only in retaining existing customers but also converting potential customers into active one. The objective of the present study was to understand the consumers perception of online shopping and factors affecting it. To understand the perception of buyers, a survey was conducted using the structured questionnaire. The primary data was obtained from 100 respondents who have been using the online shopping. The data was analysed using SPSS software. ANOVA was used to find if there is any significant difference in the perception of respondents on the basis of demographic factors. It has been found that gender, age and annual income of respondents does not influence the customer perception where as educational qualification, marital status has significant impact in adoption of online shopping.

References

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Dr. Shamsher Singh. 2018. \u201cEffect of Demographic Factors on Consumers’ Perception of Online Shopping\u201d. Global Journal of Management and Business Research - E: Marketing GJMBR-E Volume 18 (GJMBR Volume 18 Issue E6): .

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Issue Cover
GJMBR Volume 18 Issue E6
Pg. 27- 38
Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

Keywords
Classification
GJMBR-E Classification: JEL Code: P36, M30
Version of record

v1.2

Issue date

September 19, 2018

Language
en
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The growing use of internet in India especially in urban area provides an ideal platform for online shopping. The e-marketer can identify the various factors which affects buying behaviour of on line shoppers which can be used to develop marketing strategies. This will help not only in retaining existing customers but also converting potential customers into active one. The objective of the present study was to understand the consumers perception of online shopping and factors affecting it. To understand the perception of buyers, a survey was conducted using the structured questionnaire. The primary data was obtained from 100 respondents who have been using the online shopping. The data was analysed using SPSS software. ANOVA was used to find if there is any significant difference in the perception of respondents on the basis of demographic factors. It has been found that gender, age and annual income of respondents does not influence the customer perception where as educational qualification, marital status has significant impact in adoption of online shopping.

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Effect of Demographic Factors on Consumers’ Perception of Online Shopping

Dr. Shamsher Singh
Dr. Shamsher Singh Guru Gobind Singh Indraprastha University
Ravish Rana
Ravish Rana

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