The Impact of Internal Service Climate on Employeesa Job Satisfaction:  With Reference to Commercial Bank of Ethiopia, Gedeo Zone

The Impact of Internal Service Climate on Employeesa Job Satisfaction: With Reference to Commercial Bank of Ethiopia, Gedeo Zone

Gemechu Abdissa MBA SPECIALIZATION IN FINANCE

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Teklemariam Fitwi

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Mizan Tepi University

The Impact of Internal Service Climate on Employeesa Job Satisfaction: With Reference to Commercial Bank of Ethiopia, Gedeo Zone

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Abstract

It is of great interest to improve an organization’s service quality by investigating the antecedents of customers’ satisfaction in a dynamic, global business environment. Service industries try to compete by providing high-quality customer service via developing their internal service climate. Currently both industry and academia have shown a growing interest in the concept of internal service climate. Furthermore, internal service climate increases job satisfaction and reduces role stress. The main purpose of this study is to investigate the impact of internal service climate on employees’ job satisfaction. The research design is a descriptive research. Both primary and secondary data were used in this research. A survey questionnaire with five point Likert scale was a main tool for gathering primary data about internal service climate effect on job satisfaction. 123 permanent employees were participated in filling the questionnaires. The researcher used censes sampling method.

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

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Not applicable for this article.

How to Cite This Article

Gemechu Abdissa. 2016. \u201cThe Impact of Internal Service Climate on Employeesa Job Satisfaction: With Reference to Commercial Bank of Ethiopia, Gedeo Zone\u201d. Global Journal of Management and Business Research - B: Economic & Commerce GJMBR-B Volume 16 (GJMBR Volume 16 Issue B3).

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GJMBR Volume 16 Issue B3

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Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

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Classification

GJMBR-B Classification JEL Code: J28

Submission ReceivedDecember 12, 2015
Peer Review Double Blind
Handling Editor
Accepted January 4, 2016
Published January 15, 2016

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v1.2

Issue date

April 6, 2016

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Article Matrices

Total Score: 102

Country: Unknown

Subject: Global Journal of Management and Business Research - B: Economic & Commerce

Authors: Teklemariam Fitwi, Gemechu Abdissa (PhD/Dr. count: 0)

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Total Downloads (simulated): 1968

Publish Date: 2016 04, Wed

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Total Views: 3938

Total Downloads: 1968

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