The Effectiveness of Information System in Public Complaint Service: An Implementation of E-Government Based on Jakarta Smart City Applications

The Effectiveness of Information System in Public Complaint Service: An Implementation of E-Government Based on Jakarta Smart City Applications

Ahmad Rizka Ziadi

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Bambang Supriyono

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Andy Fefta Wijaya

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University of Brawijaya

The Effectiveness of Information System in Public Complaint Service: An Implementation of E-Government Based on Jakarta Smart City Applications

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Abstract

Public service has a central role in many aspects of human life, and also as the functions in maintaining the existence and growth of the community, the nation and the state. As a capital city of Indonesia, Jakarta is the highest population level of urbanization that make the city face the big problems, such as energy, environment, security, and bureaucracy. In the era of digital government, smart city program become a solution to solve the problems, especially in public service. Smart city is an innovative city and has ability to manage the resources by utilizing ICT to improve public service become more effective, efficient and sustainable. Qlue and CROP are integrated applications of Jakarta Smart City Program that can accommodate all complaints reported by citizens. Furthermore, this paper used descriptive research method with qualitative approach. This study aims to finding out the implementation of e-government and the achievement an effective public service through Qlue and CROP.

References

7 Cites in Article

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Ahmad Rizka Ziadi. 2016. \u201cThe Effectiveness of Information System in Public Complaint Service: An Implementation of E-Government Based on Jakarta Smart City Applications\u201d. Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 16 (GJMBR Volume 16 Issue A8).

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GJMBR Volume 16 Issue A8

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Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

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Classification

GJMBR-A Classification JEL Code: G38

Submission ReceivedDecember 11, 2015
Peer Review Double Blind
Handling Editor
Accepted January 3, 2016
Published January 15, 2016

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v1.2

Issue date

September 20, 2016

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Article Matrices

Total Score: 103

Country: Indonesia

Subject: Global Journal of Management and Business Research - A: Administration & Management

Authors: Ahmad Rizka Ziadi, Bambang Supriyono, Andy Fefta Wijaya (PhD/Dr. count: 0)

View Count (all-time): 193

Total Views (Real + Logic): 3788

Total Downloads (simulated): 1997

Publish Date: 2016 09, Tue

Monthly Totals (Real + Logic):

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Total Views: 3788

Total Downloads: 1997

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