Employee Behaviour & Guest Satisfaction”-A CaseStudy on Employee Behaviour of Hotel EROS Restaurant “Blooms” & “Empress of China” towards Guest Satisfaction
Employee Behaviour & Guest Satisfaction”-A Case Study on Employee Behaviour of Hotel Eros Restaurant “Blooms” & “Empress of china” Towards guest satisfaction” is based on findings related to the F&B department`s engagement in guest satisfaction activities. Guest satisfaction can be defined as a measure of how well a service meets a client’s expectations, and thereby identifying the variables that lead to service satisfaction. Client expectations are influenced by how well they comprehend a product or service. The questionnaire of this research paper have been filled by 40 Guest and Employee of Hotel Eros New Delhi to complete primary data collecton.
