Implementing Customer Relationship Management in AL Rajihi Islamic Bank: Reality & Perspectives

Medjedel Elkhansa
Medjedel Elkhansa

Send Message

To: Author

Implementing Customer Relationship Management in AL Rajihi Islamic Bank: Reality & Perspectives

Article Fingerprint

ReserarchID

N116L

Implementing Customer Relationship Management in AL Rajihi Islamic Bank: Reality & Perspectives Banner

AI TAKEAWAY

Connecting with the Eternal Ground
  • English
  • Afrikaans
  • Albanian
  • Amharic
  • Arabic
  • Armenian
  • Azerbaijani
  • Basque
  • Belarusian
  • Bengali
  • Bosnian
  • Bulgarian
  • Catalan
  • Cebuano
  • Chichewa
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Corsican
  • Croatian
  • Czech
  • Danish
  • Dutch
  • Esperanto
  • Estonian
  • Filipino
  • Finnish
  • French
  • Frisian
  • Galician
  • Georgian
  • German
  • Greek
  • Gujarati
  • Haitian Creole
  • Hausa
  • Hawaiian
  • Hebrew
  • Hindi
  • Hmong
  • Hungarian
  • Icelandic
  • Igbo
  • Indonesian
  • Irish
  • Italian
  • Japanese
  • Javanese
  • Kannada
  • Kazakh
  • Khmer
  • Korean
  • Kurdish (Kurmanji)
  • Kyrgyz
  • Lao
  • Latin
  • Latvian
  • Lithuanian
  • Luxembourgish
  • Macedonian
  • Malagasy
  • Malay
  • Malayalam
  • Maltese
  • Maori
  • Marathi
  • Mongolian
  • Myanmar (Burmese)
  • Nepali
  • Norwegian
  • Pashto
  • Persian
  • Polish
  • Portuguese
  • Punjabi
  • Romanian
  • Russian
  • Samoan
  • Scots Gaelic
  • Serbian
  • Sesotho
  • Shona
  • Sindhi
  • Sinhala
  • Slovak
  • Slovenian
  • Somali
  • Spanish
  • Sundanese
  • Swahili
  • Swedish
  • Tajik
  • Tamil
  • Telugu
  • Thai
  • Turkish
  • Ukrainian
  • Urdu
  • Uzbek
  • Vietnamese
  • Welsh
  • Xhosa
  • Yiddish
  • Yoruba
  • Zulu
Font Type
Font Size
Font Size
Bedground

References

55 Cites in Article
  1. Adrian Palmer,David Bejou (1995). the effects of gender on the development of relationships between clients and financial advisers.
  2. Saeed Akbar,Syed Zulfiqar Ali Shah,Shahin Kalmadi (2012). An investigation of user perceptions of Islamic banking practices in the United Kingdom.
  3. H Al-Tamimi,A Lafi,M Uddin (2009). Bank image in the UAE: Comparing Islamic and conventional banks.
  4. Al Rajhi,Annual (2018). Unknown Title.
  5. Muslim Amin,Zaidi Isa,Rodrigue Fontaine (2013). Islamic banks.
  6. M Balaji (2015). Investing in customer loyalty: the moderating role of relational characteristics.
  7. T Beck,A Demirgüç-Kunt,O Merrouche (2013). Islamic vs. conventional banking : Business model, efficiency, and stability.
  8. M.-H Beng Soon Chong (2009). Islamic banking: Interest-free or interest-based?.
  9. L Berry (1995). Relationship Marketing of Services--Growing Interest, Emerging Perspectives.
  10. Injazz Chen,Karen Popovich (2003). Understanding customer relationship management (CRM).
  11. L Crosby (2002). Exploding some myths about customer relationship management.
  12. Sally Dibb,Maureen Meadows (2004). Relationship marketing and CRM: a financial services case study.
  13. Eleni Kevork,Adam Vrechopoulos (2004). CRM literature: conceptual and functional insights by keyword analysis.
  14. C Erol,R El-Bdour (1989). Attitudes, Behaviour, and Patronage Factors of Bank\nCustomers towards Islamic Banks.
  15. H Evanschitzky,B Ramaseshan,D Woisetschläger,V Richelsen,M Blut,C Backhaus (2012). Consequences of customer loyalty to the loyalty program and the company.
  16. R Fletcher,S Fletcher,V Jiménez,S Díaz De Salas,V Mendoza,C Porras,K Noor (1997). Case study as a research method.
  17. P Frow,A Payne,I Wilkinson,L Young (2011). Customer management and CRM: addressing the dark side.
  18. P Gray,B Jongbok (2001). Information technology for customer relationship management.
  19. C Grönroos (1996). Relationship marketing: strategic and tactical implications.
  20. A Haque,J Osman,A Ismail (2009). Factor Influences Selection of Islamic Banking : A Study on Malaysian Customer Preferences.
  21. Bryan Johnson,William Ross (2014). The Consequences of Consumers’ Use of Pre-Existing Social Relationships to Make Purchases.
  22. Jonghyeok Kim,E (2003). A Model for Evaluating the Effectiveness of CRM Using the Balanced Scorecard.
  23. Kabiru Maitama,Kura (2016). Linking Customer Relationship Management to Behavioral Intentions in the Islamic Banking System: Evidence from Nigeria.
  24. Yusniza Kamarulzaman,Azian Madun (2013). Marketing Islamic banking products: Malaysian perspective.
  25. Alexander Krasnikov,Satish Jayachandran,V Kumar (2009). The Impact of Customer Relationship Management Implementation on Cost and Profit Efficiencies: Evidence from the U.S. Commercial Banking Industry.
  26. Adam Lindgreen,Roger Palmer,Joëlle Vanhamme,Joost Wouters (2006). A relationship-management assessment tool: Questioning, identifying, and prioritizing critical aspects of customer relationships.
  27. W Mansour,M Abdelhamid,Ben,O Masood,G Niazi (2010). Islamic banking and customers' preferences: the case of the UK.
  28. Mckenzie Ray (2001). Relationship-based enterprise : powering business success through customer relationship management.
  29. Luis Mendoza,Alejandro Marius,María Pérez,Anna Grimán (2007). Critical success factors for a customer relationship management strategy.
  30. U Mishra (2011). CRM in Banks : A Comparative Study of Public and Private Sectors in India.
  31. Mohammad Saif Noman Khan,M Shahid,A (2008). Banking behavior of Islamic bank customers in Bangladesh.
  32. Mosad Zineldin (2005). Quality and customer relationship management (CRM) as competitive strategy in the Swedish banking industry.
  33. W Neu,G Gonzalez,M Pass (2011). The Trusted Advisor in Inter-Firm Interpersonal Relationships.
  34. M Nyadzayo,S Khajehzadeh (2016). The antecedents of customer loyalty: A moderated mediation model of customer relationship management quality and brand image.
  35. H Okumuş (2015). Customers ' Bank Selection, Awareness, and Satisfaction in Islamic Banking: Evidence from Turkey.
  36. Adrian Payne,Pennie Frow (2005). A Strategic Framework for Customer Relationship Management.
  37. Philip Kotler,K (2009). A Framework for Marketing Management.
  38. E Plakoyiannaki,N Tzokas (2002). Customer relationship management : A capabilities.
  39. F Reichheld (1996). Learning from customer defections.
  40. W Reinartz,M Krafft,W Hoyer (2004). The customer relationship management process: Its measurement and impact on performance.
  41. Rahayu Rini,Kurniati,Djamhur Suharyono,Z Hamid (2015). The Effect of Customer Relationship Marketing (CRM) and Service Quality to Corporate Image, Value, Customer Satisfaction, and Customer Loyalty.
  42. L Ryals,S Knox (2001). Cross-functional issues in the implementation of relationship marketing through customer relationship management.
  43. R Saifullah Hassan,A Nawaz,M Lashari,F Zafar (2015). Effect of Customer Relationship Management on Customer Satisfaction.
  44. Sam Bridge (2019). Saudi banking giant picks Temenos for digital transformation.
  45. M Siddiqi (2006). Islamic Banking and Finance in Theory and Practice: a Survey of State of the Art.
  46. L Sin,A Tse,F Yim (2005). CRM: conceptualization and scale development.
  47. J Sinisalo,J Salo,M Leppäniemi,H Karjaluoto (2005). Initiation stage of mobile customer relationship management.
  48. Sulaiman Abdullah,S Joriah,M (2013). Introduction to the history of Islamic banking in Malaysia.
  49. Tarek Taha,Ahmed (2016). an Empirical Examination of Customer Relationship Management (CRM) Implementation In Islamic Banks.
  50. Ramendra Thakur,Letty Workman (2016). Customer portfolio management (CPM) for improved customer relationship management (CRM): Are your customers platinum, gold, silver, or bronze?.
  51. Asyraf Wajdi Dusuki,Nurdianawati Irwani Abdullah (2007). Why do Malaysian customers patronise Islamic banks?.
  52. Yi-Wen Fan,Edward Ku (2010). Customer focus, service process fit and customer relationship management profitability: the effect of knowledge sharing.
  53. F Yim,R Anderson,S Swaminathan (2004). Customer Relationship Management: Its Dimensions and Effect on Customer Outcomes.
  54. R Yin (2003). Media Reviews.
  55. R Yin (2009). Case study research: Design and methods ed.

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Medjedel Elkhansa. 1970. \u201cImplementing Customer Relationship Management in AL Rajihi Islamic Bank: Reality & Perspectives\u201d. Global Journal of Management and Business Research - E: Marketing GJMBR-E Volume 20 (GJMBR Volume 20 Issue E2).

Download Citation

Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

Keywords
Classification
GJMBR-E Classification JEL Code: M39
Version of record

v1.2

Issue date
May 4, 2020

Language
en
Experiance in AR

Explore published articles in an immersive Augmented Reality environment. Our platform converts research papers into interactive 3D books, allowing readers to view and interact with content using AR and VR compatible devices.

Read in 3D

Your published article is automatically converted into a realistic 3D book. Flip through pages and read research papers in a more engaging and interactive format.

Article Matrices
Total Views: 20875
Total Downloads: 11022
2026 Trends
Related Research
Our website is actively being updated, and changes may occur frequently. Please clear your browser cache if needed. For feedback or error reporting, please email [email protected]

Request Access

Please fill out the form below to request access to this research paper. Your request will be reviewed by the editorial or author team.
X

Quote and Order Details

Contact Person

Invoice Address

Notes or Comments

This is the heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

High-quality academic research articles on global topics and journals.

Implementing Customer Relationship Management in AL Rajihi Islamic Bank: Reality & Perspectives

Medjedel Elkhansa
Medjedel Elkhansa

Research Journals