aoMarket Segmentation and its Impact on Customer Satisfaction With especial reference to Commercial Bank of Ceylon PLCa

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Dr. Puwanenthiren Premkanth
Dr. Puwanenthiren Premkanth
α University of Jaffna

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aoMarket Segmentation and its Impact on Customer Satisfaction With especial reference to Commercial Bank of Ceylon PLCa

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Abstract

In this competitive commercial world, an organization has to satisfy the needs and wants of the customers, and has to attract new customers, and hence enhance their business. Customer value is considered as a control element for all business strategies. Therefore, every organization has to emphasize on customer satisfaction. As far as the banks are concerned this phenomenon is very prominent .To carry out this research, defined the Hypotheses as “The Market Segmentation highly positive impact on customer Satisfaction”. The Customer satisfaction with Market Segment has higher positive correlation 0.726. This means that high level of four market segment leads to highly increase in the customer satisfaction. This Co-efficient of determination 0.526 that the customer satisfaction in accounted for by market segment. In this connection hypothesis is accepted.That is market segments and marketing mix has strong impact on customer satisfaction.

References

9 Cites in Article
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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Dr. Puwanenthiren Premkanth. 1970. \u201caoMarket Segmentation and its Impact on Customer Satisfaction With especial reference to Commercial Bank of Ceylon PLCa\u201d. Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 12 (GJMBR Volume 12 Issue A17): .

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GJMBR Volume 12 Issue A17
Pg. 33- 40
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Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

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In this competitive commercial world, an organization has to satisfy the needs and wants of the customers, and has to attract new customers, and hence enhance their business. Customer value is considered as a control element for all business strategies. Therefore, every organization has to emphasize on customer satisfaction. As far as the banks are concerned this phenomenon is very prominent .To carry out this research, defined the Hypotheses as “The Market Segmentation highly positive impact on customer Satisfaction”. The Customer satisfaction with Market Segment has higher positive correlation 0.726. This means that high level of four market segment leads to highly increase in the customer satisfaction. This Co-efficient of determination 0.526 that the customer satisfaction in accounted for by market segment. In this connection hypothesis is accepted.That is market segments and marketing mix has strong impact on customer satisfaction.

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aoMarket Segmentation and its Impact on Customer Satisfaction With especial reference to Commercial Bank of Ceylon PLCa

Dr. Puwanenthiren Premkanth
Dr. Puwanenthiren Premkanth University of Jaffna

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