Quality Collection of Library Resources in Meeting Usersa Needs in Academic Institutions: Competitive Intelligence Approach
This paper explores the quality collection of library resources in meeting user’s needs with competitive intelligence approach. The research is approached though an overview of existing literature. Deming’s 14 points management plan for libraries was adapted for management that committed to quality performance. The paper reviews that for a library or an information center to offer quality service in the area of collection, current, relevant, adequate print and electronic information resources must be provided. This paper also identifies challenges of providing quality library collection and possible suggestions.
