Automated Teller Machine usage and Customers Satisfaction in Nigeria

Automated Teller Machine usage and Customers Satisfaction in Nigeria

Ayokunle Olumide

Contact

Odusina

Contact

α ABRAHAM ADESANYA POLYTECHNIC

Automated Teller Machine usage and Customers Satisfaction in Nigeria

Article Fingerprint

ReserarchID

C: FINANCE4KA89

Automated Teller Machine usage and Customers Satisfaction in Nigeria Banner

AI TAKEAWAY

Connecting with the Eternal Ground

Abstract

This paper endeavors to investigate ATM Usage and Customers’ Satisfaction in Nigeria. It was discovered that despite the increasing number of ATM installations in Nigeria. Customers’ needs are not satisfactorily met as customers are always seen on queue in large numbers at various ATM designated centers as well as poor service delivery of some of these machine. The research engages comparative analysis of three banks in Ogun State, Metropolis of Nigeria viz-aviz First Bank, Guaranty Trust Bank and Skye Bank. However, questionnaires were distributed to the respondents. A total of 200 respondents answered the questionnaire cutting across the three banks, the chi-square statistical tool was used to analyze the data and the results showed a positive and significant relationship between ATM Usage and Customers’ Satisfaction.

References

13 Cites in Article

Reference Format

J Adeoti (2011). Automated Teller Machine (ATM) Frauds in Nigeria: The Way Out.
T Alabar (2012). Electronic Banking Services and Customer Saisfaction in the Nigerian Banking Industry.
N Asabere,Richard,Odediyah (2012). measuring Standards and Service Quality of Automated Teller Machines in the Banking Industry in Ghana.
S Atiku,Genty,Akinlabi (2011). Effect of Electronic Banking on Employees Job Security in Nigeria.
O Ebiringa (2010). Automated teller machine and mobile phone interface in a developing banking system.
A Hazlina,R Nasim,R Masinaei (2011). Impacts of Service Quality on Customer Satisfcation: Study of Online Banking and ATM services in Malaysia.
Isa,Yusuf (2011). Spatial Distribution and Utilization of Intercontinental Bank Automated Teller Machines in Kano Metropolis.
Mohammed (2010). An Empirical Study of Automated Teller Machine Service Quality and Customer Satisfaction in Pakistani Banks.
Luiz Moutinho,Douglas Brownlie (1989). Customer Satisfaction with Bank Services: A Multidimensional Space Analysis.
Chinedu Ogbuji,Chima Onuoha,Emeka Izogo (2012). Analysis of the Negative Effects of the Automated Teller Machine (ATM) as a Channel for Delivering Banking Services in Nigeria.
J Ovia (2006). IT Deployment as Corporate Strategy in Repositioning Banks in Nigeria.
Lia Patrício,Raymond Fisk,João Falcão E Cunha (2003). Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel.
Sultan Singh (2009). Customer Satisfaction in Home Loan Services: A Comparative Analysis of HDFC Bank and SBI.

Download References

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Ayokunle Olumide. 2014. \u201cAutomated Teller Machine usage and Customers Satisfaction in Nigeria\u201d. Global Journal of Management and Business Research - C: Finance GJMBR-C Volume 14 (GJMBR Volume 14 Issue C4): .

More Citation Formats

Select Citation Style:

Download Citation

Download Article

GJMBR Volume 14 Issue C4
Pg. 69- 74

Explore Journals Explore Volume Read This Issue

Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

Keywords

ATM bank Customer`s satisfaction Nigeria

Submission ReceivedDecember 15, 2013
Peer Review Double Blind
Handling Editor
Accepted January 4, 2014
Published January 15, 2014

Version of record

v1.2

Issue date

September 4, 2014

Language

Experiance in AR

Explore published articles in an immersive Augmented Reality environment. Our platform converts research papers into interactive 3D books, allowing readers to view and interact with content using AR and VR compatible devices.

View in VR

Read in 3D

Your published article is automatically converted into a realistic 3D book. Flip through pages and read research papers in a more engaging and interactive format.

View in 3D

Article Matrices

Total Score: 102

Country: Nigeria

Subject: Global Journal of Management and Business Research - C: Finance

Authors: Odusina, Ayokunle Olumide (PhD/Dr. count: 0)

View Count (all-time): 140

Total Views (Real + Logic): 4463

Total Downloads (simulated): 2235

Publish Date: 2014 09, Thu

Monthly Totals (Real + Logic):

Month 1: 57 views
Month 2: 26 views
Month 3: 46 views
Month 4: 27 views
Month 5: 56 views
Month 6: 55 views
Month 7: 55 views
Month 8: 56 views
Month 9: 33 views
Month 10: 19 views
Month 11: 51 views
Month 12: 21 views
Month 13: 25 views
Month 14: 20 views
Month 15: 30 views
Month 16: 41 views
Month 17: 30 views
Month 18: 49 views
Month 19: 44 views
Month 20: 36 views
Month 21: 34 views
Month 22: 27 views
Month 23: 32 views
Month 24: 32 views
Month 25: 32 views
Month 26: 44 views
Month 27: 22 views
Month 28: 21 views
Month 29: 31 views
Month 30: 20 views
Month 31: 41 views
Month 32: 13 views
Month 33: 23 views
Month 34: 44 views
Month 35: 32 views
Month 36: 33 views
Month 37: 18 views
Month 38: 21 views
Month 39: 33 views
Month 40: 29 views
Month 41: 32 views
Month 42: 37 views
Month 43: 27 views
Month 44: 32 views
Month 45: 21 views
Month 46: 28 views
Month 47: 26 views
Month 48: 36 views
Month 49: 42 views
Month 50: 50 views
Month 51: 36 views
Month 52: 32 views
Month 53: 29 views
Month 54: 35 views
Month 55: 28 views
Month 56: 24 views
Month 57: 28 views
Month 58: 34 views
Month 59: 25 views
Month 60: 38 views
Month 61: 22 views
Month 62: 38 views
Month 63: 18 views
Month 64: 43 views
Month 65: 39 views
Month 66: 24 views
Month 67: 35 views
Month 68: 30 views
Month 69: 24 views
Month 70: 24 views
Month 71: 23 views
Month 72: 43 views
Month 73: 29 views
Month 74: 24 views
Month 75: 42 views
Month 76: 21 views
Month 77: 30 views
Month 78: 18 views
Month 79: 34 views
Month 80: 39 views
Month 81: 21 views
Month 82: 27 views
Month 83: 34 views
Month 84: 26 views
Month 85: 39 views
Month 86: 37 views
Month 87: 16 views
Month 88: 15 views
Month 89: 27 views
Month 90: 42 views
Month 91: 21 views
Month 92: 12 views
Month 93: 33 views
Month 94: 34 views
Month 95: 44 views
Month 96: 27 views
Month 97: 32 views
Month 98: 28 views
Month 99: 28 views
Month 100: 22 views
Month 101: 27 views
Month 102: 17 views
Month 103: 34 views
Month 104: 20 views
Month 105: 25 views
Month 106: 36 views
Month 107: 31 views
Month 108: 32 views
Month 109: 26 views
Month 110: 38 views
Month 111: 38 views
Month 112: 31 views
Month 113: 34 views
Month 114: 15 views
Month 115: 38 views
Month 116: 18 views
Month 117: 31 views
Month 118: 32 views
Month 119: 32 views
Month 120: 23 views
Month 121: 38 views
Month 122: 23 views
Month 123: 28 views
Month 124: 18 views
Month 125: 41 views
Month 126: 37 views
Month 127: 31 views
Month 128: 13 views
Month 129: 24 views
Month 130: 40 views
Month 131: 15 views
Month 132: 33 views
Month 133: 22 views
Month 134: 37 views
Month 135: 29 views
Month 136: 48 views
Month 137: 39 views
Month 138: 32 views
Month 139: 45 views
Month 140: 29 views

Total Views: 4463

Total Downloads: 2235

2026 Trends

Published Article

Our website is actively being updated, and changes may occur frequently. Please clear your browser cache if needed. For feedback or error reporting, please email [email protected]