On the M/M/c/N Call Center Queue Modeling and Analysis

Nwonye Chukwunoso
Nwonye Chukwunoso
University of Port Harcourt University of Port Harcourt

Send Message

To: Author

On the M/M/c/N Call Center Queue Modeling and Analysis

Article Fingerprint

ReserarchID

CSTSDE9E064

On the M/M/c/N Call Center Queue Modeling and Analysis Banner

AI TAKEAWAY

Connecting with the Eternal Ground
  • English
  • Afrikaans
  • Albanian
  • Amharic
  • Arabic
  • Armenian
  • Azerbaijani
  • Basque
  • Belarusian
  • Bengali
  • Bosnian
  • Bulgarian
  • Catalan
  • Cebuano
  • Chichewa
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Corsican
  • Croatian
  • Czech
  • Danish
  • Dutch
  • Esperanto
  • Estonian
  • Filipino
  • Finnish
  • French
  • Frisian
  • Galician
  • Georgian
  • German
  • Greek
  • Gujarati
  • Haitian Creole
  • Hausa
  • Hawaiian
  • Hebrew
  • Hindi
  • Hmong
  • Hungarian
  • Icelandic
  • Igbo
  • Indonesian
  • Irish
  • Italian
  • Japanese
  • Javanese
  • Kannada
  • Kazakh
  • Khmer
  • Korean
  • Kurdish (Kurmanji)
  • Kyrgyz
  • Lao
  • Latin
  • Latvian
  • Lithuanian
  • Luxembourgish
  • Macedonian
  • Malagasy
  • Malay
  • Malayalam
  • Maltese
  • Maori
  • Marathi
  • Mongolian
  • Myanmar (Burmese)
  • Nepali
  • Norwegian
  • Pashto
  • Persian
  • Polish
  • Portuguese
  • Punjabi
  • Romanian
  • Russian
  • Samoan
  • Scots Gaelic
  • Serbian
  • Sesotho
  • Shona
  • Sindhi
  • Sinhala
  • Slovak
  • Slovenian
  • Somali
  • Spanish
  • Sundanese
  • Swahili
  • Swedish
  • Tajik
  • Tamil
  • Telugu
  • Thai
  • Turkish
  • Ukrainian
  • Urdu
  • Uzbek
  • Vietnamese
  • Welsh
  • Xhosa
  • Yiddish
  • Yoruba
  • Zulu
Font Type
Font Size
Font Size
Bedground

References

17 Cites in Article
  1. Niels Vonk,Ron Peerlings,Marc Geers,Johan Hoefnagels (2002). Re-understanding the In-plane Hygro-expansion of Freely and Restrained Dried Paper Handsheets.
  2. R Boucherie (1992). Product-Form in Queueing Networks.
  3. G Bolch,S Greiner,H De Meer,K Trivedi (1998). Queueing networks and Markov chains: modeling and performance evaluation with computer science applications.
  4. S Borst,A Mandelbaum,M Reiman (2004). Dimensioning large call centers.
  5. H Chen,D Yao (2001). Fundamentals of Queueing Networks: Performance, Asymptotics, and Optimization.
  6. R Cooper (1981). Introduction to Queueing Theory.
  7. N Gans,G Koole,A Mandelbaum (2003). Telephone call centers: Tutorial, review, and research prospects.
  8. B Gnedenko,I Kovalenko (1968). Problems of Queueing Theory under the Simplest Assumptions.
  9. Donald Gross,John Shortle,James Thompson,Carl Harris (1998). Fundamentals of Queueing Theory.
  10. L Kleinrock (1975). Queueing Systems.
  11. Ger Koole,Avishai Mandelbaum (2002). Queueing Models of Call Centers: An Introduction.
  12. A Mandelbaum (2006). Call centers (centres) research bibliography with abstracts.
  13. A Mandelbaum,S Zeltyn (2004). The Palm/Erlang-A queue, with applications to call centers.
  14. S Ross (1996). Stochastic Processes. Second Edition.
  15. S Ross (2011). Introduction to Probability Models.
  16. Raj Srinivasan,Jérome Talim,Jinting Wang (2004). Performance analysis of a call center with interactive voice response units.
  17. Le Tt,Lim Hj (2010). Dynamics of the HIV Epidemics among Male Injecting Drug Users Using Agent-Based Modeling.

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Nwonye Chukwunoso. 2013. \u201cOn the M/M/c/N Call Center Queue Modeling and Analysis\u201d. Global Journal of Computer Science and Technology - C: Software & Data Engineering GJCST-C Volume 13 (GJCST Volume 13 Issue C10).

Download Citation

Journal Specifications

Crossref Journal DOI 10.17406/gjcst

Print ISSN 0975-4350

e-ISSN 0975-4172

Keywords
Version of record

v1.2

Issue date
October 5, 2013

Language
en
Experiance in AR

Explore published articles in an immersive Augmented Reality environment. Our platform converts research papers into interactive 3D books, allowing readers to view and interact with content using AR and VR compatible devices.

Read in 3D

Your published article is automatically converted into a realistic 3D book. Flip through pages and read research papers in a more engaging and interactive format.

Article Matrices
Total Views: 9474
Total Downloads: 2450
2026 Trends
Related Research
Our website is actively being updated, and changes may occur frequently. Please clear your browser cache if needed. For feedback or error reporting, please email [email protected]

Request Access

Please fill out the form below to request access to this research paper. Your request will be reviewed by the editorial or author team.
X

Quote and Order Details

Contact Person

Invoice Address

Notes or Comments

This is the heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

High-quality academic research articles on global topics and journals.

On the M/M/c/N Call Center Queue Modeling and Analysis

Nwonye Chukwunoso
Nwonye Chukwunoso <p>University of Port Harcourt</p>

Research Journals