Research
Is Shifting the Best Therapy for Rising in Price of Food Grains? The Effects of Price Hike of Food Grains on Consumers in Ambo Town, Ethiopia
Currently there are a number of macroeconomic problems which hinders the survival of the people of which inflation is a first and knife-edge problem. The research is carried out in Ambo town, which is located in Oromia regional state Western Shoa Zone, Ethiopia. It deals with the overall effects of price hike of food grains on different groups of consumers with different income levels in Ambo town. While conducting the research Descriptive type of research is employed. Both from primary and secondary data were used. Primary data is collected from consumers of the town, which are randomly selected whereas; secondary data is gathered from the bureaus that the issue is concerned. Great emphasis has given for some selected variables, which are directly related with title of study.
Service Quality and Customer Satisfaction: The Case of Cellular Phone users of Ethio-Telecommunications in Ambo Town
The study is conducted on quality of service delivery and its effect on customer satisfaction in the case of Ethiotelecom in Oromia region in Ambo area on mobile telephone users. This study tried to provide relevant factors that cause customers to respond about mobile phone services delivered by Ethio-telecom. The research approach employed for the study is mixed approach i.e. both qualitative and quantitative approached used to find out the effect of Ethio-telecom service quality on customer satisfaction. For the purpose of the study both primary and secondary data are used. The primary data are collected through questionnaire and interview with the Ambo branch Ethio-telecom employees, manager and customers. Furthermore, secondary data are taken from documents and brochures that are available from the branch office. The research design employed is descriptive and uses charts and frequency table to discuss the output. A sample of 500 were selected through simple random sampling from the total population. Result of the study shows that mobile phone users faces awe-inspiring number of the problems like network busy, error in connection, poor network coverage, slow mobile internet service and expensive price of the service.
