Research
The Review of using Unified BPM Cycle for Public Credit Recovery Activites
Business Process Management (BPM) is a combination of Information Technology and management science, which applies to improve business process in order to improve operational excellence and business performances [1] leading to process automation. This review article based is on a case study in application of business governance in public sector organization, which was conducted by Abimael R. Do Nascimento, Roquemar de Lima Baldam, Lourenço Costa and Thalmo de Paiva Coelho Junior in 2018. The article analyzes the implementation of unified BPM in operational activities in a federal public advocacy body with evaluating corporate governance practices of the process. The study used mix method approach to gather data and to analyze them. Findings revealed the requirement of corporate governance practices, prioritizing BMP and auditing process.
Impact of Self Service Technology on Customer Behavioral Intention: Case of Intercity Railway Service in Sri Lanka
The underperforming railway transportation in Sri Lanka is still running on ticket reservation techniques. Sri Lanka, the public transportation sector is yet to realizes the usefulness of self-service technologies. Since the majority of the industries moved forward with self-service technologies and, Sri Lankan customers are already familiar with these types of smart technologies, we expect customer behaviour toward railway self-service technologies will also become more positive. Existing processes are consisting of lots of non-value adding and waste activities. To solve these problems, researchers trying to explore the customer behavioural intention toward a railway self-service ticketing system and design a national framework for the Sri Lanka intercity railway. Through that Sri Lanka Railways can reduce issues related to the current process. For that researcher using exploratory research design and inductive approach and both quantitative and qualitative data gathering methodologies used to gather information. Purposive sampling method using to identify participants for the questionnaire. And also the Interview and observations analysis method used to analyze data.
