Research
Optimizing uses of Gas for Industrial Development: A Study on Sylhet, Bangladesh
Proper and planned industrialization for any country can help to earn its expected GDP growth rate and minimize the unemployment rate. Industrial sector basically consists of manufacturing, together with utilities (gas, electricity, and water) and construction. But all these components to establish any industry are not available concurrently that only guarantee Sylhet. Here this study is conducted to identify the opportunities to generate the potential industrial sectors into Sylhet that ensures the proper utilization of idle money, cheap labor, abundant natural gas, and other infrastructural facilities. This industrialization process in Sylhet will not only release from the hasty expansion of industries into Dhaka, Chittagong but also focuses it to be an imminent economic hub of the country. As a pertinent step, this study analyzed the trend of gas utilization in different sectors and suggests the highest potential and capacity for utilizing gas after fulfilling the demand of gas all over the country. Though Sylhet has abundant natural resources and enormous potentials for developing gas-based industries, it has also some notable barriers which could easily be overcome if all things go in the same horizontal pattern. This paper concludes with suggestions that Sylhet could undertake the full advantage of different gas distribution and transmission companies and proposed Special Economic Zone (SEZ) as well for sustaining the momentum.
Strategic Service Factors Leading to Grameenphones Success
With the rapid development of telecommunication industry and usage rates of mobile phone users in Bangladesh truly it is significant to know whether the customers are satisfied with the service of their operator or how the operators think to provide better service to attract its valued customers. In this study, we have examined the determinants of customer satisfaction and loyalty conditions of Grameenphone to recommend what service factors could be applied strategically to sustain the leadership over the telecom industry in Bangladesh. The findings confirm that customer satisfaction and loyalty would be enhanced if the operator emphasis on core service factors like service quality, brand image, service charges, network quality and Value Added Services (VAS) etc. For this the study is conducted on 150 Grameenphone subscribers in Bangladesh. The Chi-square test for customer satisfaction factors and customer loyalty factors suggests that GP’s customers are satisfied with their services but 40% of them still are not willing to subscribe about GP to other potential users. On the basis of the findings, the study concludes by recommending some potential service factors that could be helpful for GP to gain the competitive advantage and will create a positive impact over customer’s mind about receiving GP’s service.
