Research
The Questionnaire: Tools for Measuring and Evaluating Inpatient Satisfaction
Patient satisfaction is currently at the heart of recent economic studies in hospital management. It remains a goal and a challenge for all stakeholders. In fact, it is emerging as one of the ways to evaluate and improve the quality of care. This article is inspired by the growing interest in assessing patient satisfaction as a key indicator of quality of care. The objective of this article is therefore to define and identify the aspects of patient satisfaction measurement, in particular the questionnaire which represents an essential measurement tool in the field.
Hospital Quality Management : Steps to Implement Quality in Health Care Facilities
In the health sector, systems are often under pressure, as they must control heavy expenses, adapt to the imperatives of their constraining contexts and satisfy the evolving needs of patients through quality services and care. As a result, managing the quality of hospital care has become a major economic, sociological and political issue, The aim of this article is to identify the main steps in the implementation of quality of care practices in a health care institution.
Evolution of Quality Management and Quality of Care Management.
It should be noted that the development of quality concepts in medical care during the last half of the 20th century has been accompanied by significant changes in the policy and ethics of the health sector and has led to an evolution in terms of the performance of care. During the last half of the twentieth century, the development of quality concepts in the field of medical care has been accompanied by important changes in the politics and ethics of the health sector and has led to an evolution in terms of health care performance. It is obvious that the progress of quality concepts and methods in the field of health care is originally the result of the evolution of quality management in the industrial world.
