A Case Study on Customer Satisfaction towards Service Quality of Front Office Staff at Radisson Blu Hotel [Delhi NCR

1
Shivagya Karan
Shivagya Karan
2
Jyoti
Jyoti
3
Prof. (Dr.) Rajiv Mishra
Prof. (Dr.) Rajiv Mishra DLitt, PhD, MTTM, MHM, MBA, BHM, FIH, FMBRC, FHIS, FABI, FIIP, FCEGR, FRIOASD, FSASS, MIMA, MISTD, MISTE, AMT (AIMA), Dean – School of Hospitality & Tourism, Galgotias University, Greater Noida.
3 Galgotias University

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A Case Study on Customer Satisfaction towards Service Quality of Front Office Staff at Radisson Blu Hotel [Delhi NCR Banner

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The objective of our study was to evaluate, in a population of Togolese People Living With HIV(PLWHIV), the agreement between three scores derived from the general population namely the Framingham score, the Systematic Coronary Risk Evaluation (SCORE), the evaluation of the cardiovascular risk (CVR) according to the World Health Organization.
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Guest satisfaction is important because it gives us business and if they are satisfied then it increases the chances of a guest returning to do more business. It generally means how the guest is satisfied with the company products and service. The hospitality industry is a vast category which includes lodging, food and drink service, event planning, theme parks, travel and tourism. It includes hotels, tourism agencies, restaurants and bars. In this review I got to know that how hotel is maintaining guest experience in this pandemic and building the good value in the market. for my research I also conduct a online survey which shows that how employees of Radisson blu Kaushambi is doing their best to maintain the guest expectations and how much they are satisfied working in this situation.

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No external funding was declared for this work.

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The authors declare no conflict of interest.

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Zubair Ali. 2026. \u201cA Case Study on Customer Satisfaction towards Service Quality of Front Office Staff at Radisson Blu Hotel [Delhi NCR\u201d. Global Journal of Management and Business Research - F: Real estate, Event, Tourism Management & Transporting GJMBR-F Volume 22 (GJMBR Volume 22 Issue F2): .

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Alt text: Academic research on customer satisfaction and service quality at Radisson Blu Hotel Delhi NCR.
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GJMBR Volume 22 Issue F2
Pg. 19- 20
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Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

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GJMBR-F Classification: DDC Code: 658.72 LCC Code: HD38.5
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August 5, 2022

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A Case Study on Customer Satisfaction towards Service Quality of Front Office Staff at Radisson Blu Hotel [Delhi NCR

Shivagya Karan
Shivagya Karan
Jyoti
Jyoti
Prof. (Dr.) Rajiv Mishra
Prof. (Dr.) Rajiv Mishra Galgotias University

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