A Case Study on Front Office Staff Service Quality Improvement as New Trends for Best Customer Satisfaction in Hotel Radisson Blu Kaushambi, Ghaziabad

A Case Study on Front Office Staff Service Quality Improvement as New Trends for Best Customer Satisfaction in Hotel Radisson Blu Kaushambi, Ghaziabad

Zubair Ali

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Varun Sharma

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Rohit Jaswal

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Prof. (Dr.) Rajiv Mishra DLitt, PhD, MTTM, MHM, MBA, BHM, FIH, FMBRC, FHIS, FABI, FIIP, FCEGR, FRIOASD, FSASS, MIMA, MISTD, MISTE, AMT (AIMA), Dean – School of Hospitality & Tourism, Galgotias University, Greater Noida.

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Galgotias University

A Case Study on Front Office Staff Service Quality Improvement as New Trends for Best Customer Satisfaction in Hotel Radisson Blu Kaushambi, Ghaziabad

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References

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Kate Worsfold,Ron Fisher,Ruth Mcphail,Mark Francis,Andrew Thomas (2016). Satisfaction, value and intention to return in hotels.
T Kim,J Lee,R Law (2008). An empirical examination of the acceptance behaviour of hotel front office systems: An extended technology acceptance model.
L Foo,M Chin,K Tan,K Phuah (2021). The impact of COVID-19 on tourism industry in Malaysia.
R Jaswal,M Dash,C Sharma A Study of Impact of COVID-19 on in Room Dining of Delhi/NCR Hotels.
C Sharma,M Dash,R A Study on Curative Aspects & Health Benefits of Traditional Beverages from North India.

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

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No ethics committee approval was required for this article type.

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How to Cite This Article

Zubair Ali. 2026. \u201cA Case Study on Front Office Staff Service Quality Improvement as New Trends for Best Customer Satisfaction in Hotel Radisson Blu Kaushambi, Ghaziabad\u201d. Global Journal of Management and Business Research - F: Real estate, Event, Tourism Management & Transporting GJMBR-F Volume 22 (GJMBR Volume 22 Issue F2).

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GJMBR Volume 22 Issue F2

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Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

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GJMBR-F Classification DDC Code: 658.72 LCC Code: HD38.5

Submission ReceivedJuly 25, 2022
Peer Review Double Blind
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Published August 5, 2022

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August 5, 2022

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