A Dynamic Simulation of Service Quality, Customers Satisfaction and Cash Flow in a Pharmaceutical Distribution Company

Dr. Razieh Lotfalain Saremi

A Dynamic Simulation of Service Quality, Customers Satisfaction and Cash Flow in a Pharmaceutical Distribution Company

Dr. Razieh Lotfalain Saremi * §

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Stevens institute of technology

A Dynamic Simulation of Service Quality, Customers Satisfaction and Cash Flow in a Pharmaceutical Distribution Company

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References

11 Cites in Article

Reference Format

B Narasimha,Rahul Kamath,Roy (2006). Capacity augmentation of a supply chain for a short lifecycle product: A system dynamics framework.
Kanghwa Choi,Ram Narasimhan,Soo Kim (2012). Postponement strategy for international transfer of products in a global supply chain: A system dynamics examination.
Fredrik Persson (2010). SCOR template-a simulation based dynamic supply chain analysis tool.
S Suresh,Wenkai Pitty,Arief Li A,Rajagopalan Adhitya,I Srinivasan,Karimi (2007). Decision support for integrated refinery supply chains Part 1.
Yan Nina (2011). Dynamic Models and Coordination Analysis of Reverse.
Dimitrios Vlachos,Patroklos Georgiadis,Eleftherios Iakovou (2006). A system dynamics model for dynamic capacity planning of remanufacturing in closed-loop supply chains.
Jose Cruz,Raymond Tan,Alvin Culaba,Jo-Anne Ballacillo (2009). A dynamic input–output model for nascent bioenergy supply chains.
Yan Wing,Hung,J Nouri,Nilay Samsatli,Shah (2005). Object-oriented dynamic supply-chain modeling incorporated with production scheduling.
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A Antuela,Stewart Tako,Robinson (2011). The application of discrete event simulation and system dynamics in the logistics and supply chain context.
John Sterman (2001). Business Dynamics Systems Thinking and Modeling for a Complex World.

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Dr. Saremi. 2012. "A Dynamic Simulation of Service Quality, Customers Satisfaction and Cash Flow in a Pharmaceutical Distribution Company". Global Journal of Research in Engineering, Global Journal of Research in Engineering - G: Industrial Engineering GJRE-G Volume 12 (GJRE Volume 12 Issue G2).

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GJRE Volume 12 Issue G2

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Journal Specifications

Crossref Journal DOI 10.17406/gjre

Print ISSN 0975-5861

e-ISSN 2249-4596

Keywords

cash flow Customer`s satisfaction orders quality service quality

Classification

GJRE-G Classification FOR Code: 290502

Submission ReceivedDecember 16, 2011
Peer Review Double Blind
Handling Editor
Accepted January 2, 2012
Published January 15, 2012

Version of record

v1.2

Issue date

September 12, 2012

Language

English

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Article Matrices

Total Score: 137

Country: United States

Subject: Global Journal of Research in Engineering

Authors: Dr. Razieh Lotfalain Saremi, Azadeh Sohrabi Nejad (PhD/Dr. count: 1)

View Count (all-time): 400

Total Views (Real + Logic): 1573

Total Downloads (simulated): 66

Publish Date: 2012 01, Sun

Monthly Totals (Real + Logic):

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Total Views: 1.6K

Total Downloads: 66

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