A Dynamic Simulation of Service Quality, Customers Satisfaction and Cash Flow in a Pharmaceutical Distribution Company

A Dynamic Simulation of Service Quality, Customers Satisfaction and Cash Flow in a Pharmaceutical Distribution Company

Dr. Razieh Lotfalain Saremi

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Azadeh Sohrabi Nejad

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Stevens Institute of Technology

A Dynamic Simulation of Service Quality, Customers Satisfaction and Cash Flow in a Pharmaceutical Distribution Company

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References

11 Cites in Article

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B Narasimha,Rahul Kamath,Roy (2006). Capacity augmentation of a supply chain for a short lifecycle product: A system dynamics framework.
Kanghwa Choi,Ram Narasimhan,Soo Kim (2012). Postponement strategy for international transfer of products in a global supply chain: A system dynamics examination.
Fredrik Persson (2010). SCOR template-a simulation based dynamic supply chain analysis tool.
S Suresh,Wenkai Pitty,Arief Li A,Rajagopalan Adhitya,I Srinivasan,Karimi (2007). Decision support for integrated refinery supply chains Part 1.
Yan Nina (2011). Dynamic Models and Coordination Analysis of Reverse.
Dimitrios Vlachos,Patroklos Georgiadis,Eleftherios Iakovou (2006). A system dynamics model for dynamic capacity planning of remanufacturing in closed-loop supply chains.
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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Dr. Razieh Lotfalain Saremi. 2012. \u201cA Dynamic Simulation of Service Quality, Customers Satisfaction and Cash Flow in a Pharmaceutical Distribution Company\u201d. Global Journal of Research in Engineering - G: Industrial Engineering GJRE-G Volume 12 (GJRE Volume 12 Issue G2).

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GJRE Volume 12 Issue G2

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Journal Specifications

Crossref Journal DOI 10.17406/gjre

Print ISSN 0975-5861

e-ISSN 2249-4596

Keywords

cash flow Customer`s satisfaction orders quality service quality

Submission ReceivedDecember 16, 2011
Peer Review Double Blind
Handling Editor
Accepted January 2, 2012
Published January 15, 2012

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v1.2

Issue date

September 12, 2012

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Article Matrices

Total Score: 137

Country: United States

Subject: Global Journal of Research in Engineering - G: Industrial Engineering

Authors: Dr. Razieh Lotfalain Saremi, Azadeh Sohrabi Nejad (PhD/Dr. count: 1)

View Count (all-time): 218

Total Views (Real + Logic): 5242

Total Downloads (simulated): 2717

Publish Date: 2012 09, Wed

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Total Views: 5242

Total Downloads: 2717

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