A Review of Hospitality’s Restaurant Operations: An Explanation of the Tipping Phenomenon

1
Were S, O.
Were S, O.
2
Were S
Were S
4
Miricho N.
Miricho N.
6
Maranga N.
Maranga N.

Send Message

To: Author

GJMBR Volume 19 Issue A5

Article Fingerprint

ReserarchID

7XQMC

A Review of Hospitality’s Restaurant Operations: An Explanation of the Tipping Phenomenon Banner
  • English
  • Afrikaans
  • Albanian
  • Amharic
  • Arabic
  • Armenian
  • Azerbaijani
  • Basque
  • Belarusian
  • Bengali
  • Bosnian
  • Bulgarian
  • Catalan
  • Cebuano
  • Chichewa
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Corsican
  • Croatian
  • Czech
  • Danish
  • Dutch
  • Esperanto
  • Estonian
  • Filipino
  • Finnish
  • French
  • Frisian
  • Galician
  • Georgian
  • German
  • Greek
  • Gujarati
  • Haitian Creole
  • Hausa
  • Hawaiian
  • Hebrew
  • Hindi
  • Hmong
  • Hungarian
  • Icelandic
  • Igbo
  • Indonesian
  • Irish
  • Italian
  • Japanese
  • Javanese
  • Kannada
  • Kazakh
  • Khmer
  • Korean
  • Kurdish (Kurmanji)
  • Kyrgyz
  • Lao
  • Latin
  • Latvian
  • Lithuanian
  • Luxembourgish
  • Macedonian
  • Malagasy
  • Malay
  • Malayalam
  • Maltese
  • Maori
  • Marathi
  • Mongolian
  • Myanmar (Burmese)
  • Nepali
  • Norwegian
  • Pashto
  • Persian
  • Polish
  • Portuguese
  • Punjabi
  • Romanian
  • Russian
  • Samoan
  • Scots Gaelic
  • Serbian
  • Sesotho
  • Shona
  • Sindhi
  • Sinhala
  • Slovak
  • Slovenian
  • Somali
  • Spanish
  • Sundanese
  • Swahili
  • Swedish
  • Tajik
  • Tamil
  • Telugu
  • Thai
  • Turkish
  • Ukrainian
  • Urdu
  • Uzbek
  • Vietnamese
  • Welsh
  • Xhosa
  • Yiddish
  • Yoruba
  • Zulu

Scholars in the field of psychology and economics have carried out studies and developed several economic theories, models and speculations which can be successfully applied in explaining restaurant tipping. Today, tipping is practiced in several countries of the world, though with a few countries in which the act is prohibited. Broadly, tipping is meant to serve as a reward to the food and beverage service staff for providing quality service and more importantly -a complement of their monthly income. On the other hand, it was decided through union negotiations in 1924 to add a 10% service charge to restaurant bills and as a result therefore, some countries of the world such as the United States and Norway adopted laws prohibiting tipping in early 1900s, probably as a result of the negative effects that this act imposed on service quality. Research indicates that tipping is to fulfill three reasons; a reward upon perception of service, incentive for improved future service and as a social norm.

29 Cites in Articles

References

  1. Editors International Labour Law Reports (2002). C.J.E.C. 1 EUROPEAN COMMUNITIES.
  2. Y Grandbois (2016). Service science and the information proffesional.
  3. E Jeremy,C Alecia,A Martin (2014). What's in a tip? The creation and refinement of a restauranttipping motivations scale: A consumer perspective.
  4. Safari Agure,Wanja Tenamburgen,Lillian Muiruri,Erastus Muniu (2010). Factors Associated with Evidence-Based Decision-Making Among Specialized Nurses Working in Selected Health Facilities in Nairobi, Kenya.
  5. D Lillicrap,J Cousins (2014). Food and Beverage Service.
  6. M Lyn (2000). The relationship between tipping and service quality: a comment on Bodvarsson and Gibson’s article.
  7. M Lynn (2006). Tipping in Restaurants and around the globe: An interdisciplinary review.
  8. Michael Lynn (2006). Race Differences in Restaurant Tipping.
  9. Michael Lynn (2015). Service gratuities and tipping: A motivational framework.
  10. Michael Lynn,Zachary Brewster (2015). Racial and Ethnic Differences in Tipping.
  11. Michael Lynn,Michael Sturman (2010). Tipping and Service Quality: A Within-Subjects Analysis.
  12. Michael Lynn,Michael Sturman,Christie Ganley,Elizabeth Adams,Mathew Douglas,Jessica Mcneil (2008). Consumer Racial Discrimination in Tipping: A Replication and Extension.
  13. Yoram Margalioth (2006). The Social Norm of Tipping, Its Correlation with Inequality, and Differences in Tax Treatment Across Countries.
  14. Yoram Margalioth,A Sapriti,G Coloma (2010). The Social Norm of Tipping, Its Correlation with Inequality, and Differences in Tax Treatment Across Countries.
  15. R Mcenzie (2016). Should Tipping be abolished? National Center for policy analysis.
  16. D Melia (2011). Trends in the Food and Beverage Sector of the Hospitality Industry.
  17. B Milos,C Young Soo,H Parsa,K Matt (2013). Tipping Practices in Food and Beverage Operations: A longitudinal study.
  18. Mohd Salehuddin,Mohd Zahori,Mohd Rashdi,Salleh Mohd,Othman (2011). Hospitality and Tourism.
  19. Asad Mohsin,Tim Lockyer (2012). Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study.
  20. (2009). The Hotels and Restaurants Act Chapter 494.
  21. N Megan (2017). A case study in tipping: An Economic Anomally.
  22. P Nugent (2013). reciprocity awareness procedure.
  23. O'connor (2008). The Impact of Technology on Customer Service.
  24. M Saayman (2014). To Tip or not to Tip.
  25. L Seltzer (2016). Paradoxical Strategies in Psychotherapy: A comprehensive overview and guidebook.
  26. J Tracey,Arthur Nathan (2002). The Strategic and Operational Roles of Human Resources.
  27. G Walsh,Klinner,S Nicole (2013). Customer perception of discrimination in service deliveries: Construction and validation of a measurement instrument.
  28. L Wang (2010). An Investigation and analysis of U.S. restaurant tipping practices and the relationship to service quality with recommendations for field application.
  29. S Wang,M Lynn (2013). The indirect effects of tipping policilies on patronage intentions through perceived expensiveness, fairness and quality.

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

Were S, O.. 2019. \u201cA Review of Hospitality’s Restaurant Operations: An Explanation of the Tipping Phenomenon\u201d. Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 19 (GJMBR Volume 19 Issue A5): .

Download Citation

Issue Cover
GJMBR Volume 19 Issue A5
Pg. 51- 55
Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

Keywords
Classification
GJMBR-A Classification: JEL Code: M10
Version of record

v1.2

Issue date

May 18, 2019

Language

English

Experiance in AR

The methods for personal identification and authentication are no exception.

Read in 3D

The methods for personal identification and authentication are no exception.

Article Matrices
Total Views: 2732
Total Downloads: 1240
2026 Trends
Research Identity (RIN)
Related Research

Published Article

Scholars in the field of psychology and economics have carried out studies and developed several economic theories, models and speculations which can be successfully applied in explaining restaurant tipping. Today, tipping is practiced in several countries of the world, though with a few countries in which the act is prohibited. Broadly, tipping is meant to serve as a reward to the food and beverage service staff for providing quality service and more importantly -a complement of their monthly income. On the other hand, it was decided through union negotiations in 1924 to add a 10% service charge to restaurant bills and as a result therefore, some countries of the world such as the United States and Norway adopted laws prohibiting tipping in early 1900s, probably as a result of the negative effects that this act imposed on service quality. Research indicates that tipping is to fulfill three reasons; a reward upon perception of service, incentive for improved future service and as a social norm.

Our website is actively being updated, and changes may occur frequently. Please clear your browser cache if needed. For feedback or error reporting, please email [email protected]
×

This Page is Under Development

We are currently updating this article page for a better experience.

Request Access

Please fill out the form below to request access to this research paper. Your request will be reviewed by the editorial or author team.
X

Quote and Order Details

Contact Person

Invoice Address

Notes or Comments

This is the heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

High-quality academic research articles on global topics and journals.

A Review of Hospitality’s Restaurant Operations: An Explanation of the Tipping Phenomenon

Were S
Were S
O.
O.
Miricho N.
Miricho N.
M
M
Maranga N.
Maranga N.

Research Journals