A Review of Hospitalityâ€™s Restaurant Operations: An Explanation of the Tipping Phenomenon

Were S, O.; Miricho N., M; Maranga N., V.

A Review of Hospitality’s Restaurant Operations: An Explanation of the Tipping Phenomenon

Were S, O. *

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Miricho N., M

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Maranga N., V.

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A Review of Hospitality’s Restaurant Operations: An Explanation of the Tipping Phenomenon

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Abstract

Scholars in the field of psychology and economics have carried out studies and developed several economic theories, models and speculations which can be successfully applied in explaining restaurant tipping. Today, tipping is practiced in several countries of the world, though with a few countries in which the act is prohibited. Broadly, tipping is meant to serve as a reward to the food and beverage service staff for providing quality service and more importantly -a complement of their monthly income. On the other hand, it was decided through union negotiations in 1924 to add a 10% service charge to restaurant bills and as a result therefore, some countries of the world such as the United States and Norway adopted laws prohibiting tipping in early 1900s, probably as a result of the negative effects that this act imposed on service quality. Research indicates that tipping is to fulfill three reasons; a reward upon perception of service, incentive for improved future service and as a social norm.

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

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Not applicable for this article.

How to Cite This Article

Were O., Miricho M, Maranga V.. 2019. "A Review of Hospitality’s Restaurant Operations: An Explanation of the Tipping Phenomenon". Global Journal of Management and Business Research, Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 19 (GJMBR Volume 19 Issue A5).

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GJMBR Volume 19 Issue A5

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Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

Keywords

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Classification

GJMBR-A Classification JEL Code: M10

Submission ReceivedDecember 6, 2018
Peer Review Double Blind
Handling Editor
Accepted January 1, 2019
Published January 15, 2019

Version of record

v1.2

Issue date

May 18, 2019

Language

English

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Article Matrices

Total Score: 152

Country: Kenya

Subject: Global Journal of Management and Business Research

Authors: Were S, O., Miricho N., M, Maranga N. (PhD/Dr. count: 0)

View Count (all-time): 367

Total Views (Real + Logic): 623

Total Downloads (simulated): 41

Publish Date: 2019 01, Tue

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