A study on ISO 9001 Quality Management System Certifications a Reasons behind the failure of ISO certified Organizations

Dr. DURAI ANAND KUMAR

A study on ISO 9001 Quality Management System Certifications a Reasons behind the failure of ISO certified Organizations

Dr. DURAI ANAND KUMAR * §

Contact

§ ANNA UNIVERSITY OF TECHNOLOGY, COIMBATORE, INDIA

A study on ISO 9001 Quality Management System Certifications a Reasons behind the failure of ISO certified Organizations

Article Fingerprint

ReserarchID

MBRSRRW9

A study on ISO 9001 Quality Management System Certifications a Reasons behind the failure of ISO certified Organizations Banner

AI TAKEAWAY

Abstract

The purpose of this research study was to evaluate the effectiveness of ISO 9001 Certified Contracting organizations at United Arab Emirates and identify the potential reasons behind the failure of ISO 9001 certified organizations.For conducting this study, an in-depth literature review was made. A pilot survey was organized to capture the perceptions of these contracting organizations. The pilot survey findings were reviewed and resulted in a fine-tuned main survey collected from a stratified random sample of 100 organizations out of 800 populations. Survey findings studied were hypothetically validated and the gaps were identified. In spite of ISO 9001 certification being a powerful framework for managing the quality systems, the study results revealed that there were common gaps found in those certified organizations, classified into 4 basic categories such as a) Leadership related issues b) Strategy related issues c) Quality system related issues and d) Social responsibility related issues. Out of the nine constructs tested hypothetically, eight constructs revealed a significant relationship impacting the overall system performance. Out of these 8 significant elements, only 4 have been specified in ISO 9001 Standard explicitly. Even though around 15 research studies have been made so far in the same subject worldwide, this study has evaluated the effectiveness of Quality Systems. Also it will make the Quality Management System (QMS) more vibrant and value-adding.

References

32 Cites in Article

Reference Format

Colin Carnall (2007). Managing Change in the organizations. 5th Edition.
M Casadesus,S Karapetrovic (2005). An empirical study of the benefits and costs of ISO 9001:2000 compared to ISO 9001:1994.
Peter Drucker (1993). Managing for results.
Peter Drucker (2008). Management. Second revised edition.
Chris Hakes (2009). A management guide the EFQM Excellence model for assessing organizational Performance.
James Highlands (1994). How to make money with ISO 9000.
(2001). 2001: Guidelines for quality management system documents.
(2002). 2002: Guidelines for quality and/or environmental management systems auditing.
(2003). 2003: Quality Management Systems-Guidelines for quality management in projects.
Ken Whitelaw (2004). Implementation of ISO 14001.
(2004). ENISO 14004 Environmental management systems - General guidelines on principles, systems and support techniques.
(2004). 2004: Customer satisfaction-Guidelines for complaints handling in organizations.
Jack Pekar (2005). Chapter 8—Quality Manual Guidelines for ISO 9001.
(2008). ISO 9000-2005: Quality Management Systems -Fundamentals and Vocabulary.
D Hoyle (2008). Part 3 Complying with ISO 9001 Section 4 Requirements on Quality Management System Development.
(2009). BS ISO 9004. Managing for the sustained success of an organization. A quality management approach.
Sander Gerald G (2009). International Organization for Standardization (ISO).
Joseph Juran (2009). Joseph M. Juran.
C Kartha (2004). A comparison of ISO 9000:2000 quality system standards, QS9000, ISO/TS 16949 and Baldrige criteria.
David Levine,Michael Toffel (2009). How ISO 9001 Standard for Quality Management System Affects Employees and Employers.
, Michalle,Barak (2011). Managing Diversity.
(2007). Occupational health and safety management systems. Guidelines for the implementation of OHSAS 18001:2007.
(2008). 2008: Occupational Health & Safety Management Systems -Guidelines for the implementation of.
Evangelos Psomas,Christos Fotopoulos (2009). A meta analysis of ISO 9001 researchfindings and future proposals.
Amit Goel,Vinod Kumar,Rahul Rohitaj,Md. Najim,Vinod Kumar Singh,P Ganguly (2008). Management of Gastroesophageal Reflux Disease: A Prospective Study.
, Shroeder,G Roger (2008). Operations Management.
Naomi Stanford (2007). Organization Design.
(2006). PAS 99-2006: Specification of common management systems requirements as a framework for integration.
F Viadiu,Fransi (2005). A study on the ISO 9000 certification process: Consultant profiles and company behavior.
Mohamed Zairi (2003). Managing excellence: leadership.
Mohamed Zairi,John Whymark (2003). The transfer of best practices: how to build a culture of benchmarking and continuous learning – part 1.
Mohamed Zairi (2005). Managing excellence: leadership.

Download References

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Dr. DURAI ANAND KUMAR. 1970. "A study on ISO 9001 Quality Management System Certifications a Reasons behind the failure of ISO certified Organizations". Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 11 (GJMBR Volume 11 Issue A9).

More Citation Formats

Select Citation Style:

Download Citation

GJMBR Volume 11 Issue A9

Explore Journals Explore Volume Read This Issue

Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

Keywords

Certification ISO ISO 9001 QMS Quality Management System

Classification

GJMBR-A Classification JEL Code: O15

O31

O32

P17 FOR Code 150313

Submission ReceivedJuly 11, 2011
Peer Review Double Blind
Handling Editor
Accepted August 10, 2011
Published August 23, 2011

Version of record

v1.2

Language

English

Experiance in AR

Explore published articles in an immersive Augmented Reality environment. Our platform converts research papers into interactive 3D books, allowing readers to view and interact with content using AR and VR compatible devices.

View in VR

Read in 3D

Your published article is automatically converted into a realistic 3D book. Flip through pages and read research papers in a more engaging and interactive format.

View in 3D

Article Matrices

Total Score: 159

Country: India

Subject: Global Journal of Management and Business Research

Authors: Dr. DURAI ANAND KUMAR, Dr. V.Balakrishnan (PhD/Dr. count: 2)

View Count (all-time): 248

Total Views (Real + Logic): 6774

Total Downloads (simulated): 323

Publish Date: 2011 08, Tue

Monthly Totals (Real + Logic):

Month 1: 61 views
Month 2: 40 views
Month 3: 49 views
Month 4: 39 views
Month 5: 26 views
Month 6: 26 views
Month 7: 28 views
Month 8: 33 views
Month 9: 39 views
Month 10: 29 views
Month 11: 56 views
Month 12: 12 views
Month 13: 36 views
Month 14: 30 views
Month 15: 23 views
Month 16: 32 views
Month 17: 17 views
Month 18: 38 views
Month 19: 18 views
Month 20: 36 views
Month 21: 38 views
Month 22: 14 views
Month 23: 35 views
Month 24: 28 views
Month 25: 43 views
Month 26: 30 views
Month 27: 18 views
Month 28: 16 views
Month 29: 22 views
Month 30: 46 views
Month 31: 17 views
Month 32: 45 views
Month 33: 26 views
Month 34: 22 views
Month 35: 38 views
Month 36: 35 views
Month 37: 23 views
Month 38: 24 views
Month 39: 19 views
Month 40: 27 views
Month 41: 24 views
Month 42: 27 views
Month 43: 29 views
Month 44: 25 views
Month 45: 19 views
Month 46: 37 views
Month 47: 24 views
Month 48: 23 views
Month 49: 21 views
Month 50: 30 views
Month 51: 24 views
Month 52: 26 views
Month 53: 26 views
Month 54: 40 views
Month 55: 13 views
Month 56: 17 views
Month 57: 40 views
Month 58: 36 views
Month 59: 37 views
Month 60: 33 views
Month 61: 16 views
Month 62: 37 views
Month 63: 30 views
Month 64: 30 views
Month 65: 24 views
Month 66: 34 views
Month 67: 23 views
Month 68: 33 views
Month 69: 27 views
Month 70: 43 views
Month 71: 29 views
Month 72: 39 views
Month 73: 42 views
Month 74: 46 views
Month 75: 30 views
Month 76: 38 views
Month 77: 38 views
Month 78: 43 views
Month 79: 22 views
Month 80: 38 views
Month 81: 13 views
Month 82: 20 views
Month 83: 27 views
Month 84: 23 views
Month 85: 41 views
Month 86: 38 views
Month 87: 41 views
Month 88: 18 views
Month 89: 45 views
Month 90: 48 views
Month 91: 15 views
Month 92: 24 views
Month 93: 44 views
Month 94: 34 views
Month 95: 41 views
Month 96: 26 views
Month 97: 18 views
Month 98: 38 views
Month 99: 24 views
Month 100: 35 views
Month 101: 45 views
Month 102: 14 views
Month 103: 24 views
Month 104: 33 views
Month 105: 47 views
Month 106: 35 views
Month 107: 33 views
Month 108: 31 views
Month 109: 40 views
Month 110: 38 views
Month 111: 28 views
Month 112: 18 views
Month 113: 21 views
Month 114: 31 views
Month 115: 29 views
Month 116: 34 views
Month 117: 40 views
Month 118: 36 views
Month 119: 11 views
Month 120: 21 views
Month 121: 46 views
Month 122: 26 views
Month 123: 43 views
Month 124: 43 views
Month 125: 25 views
Month 126: 26 views
Month 127: 43 views
Month 128: 18 views
Month 129: 20 views
Month 130: 24 views
Month 131: 17 views
Month 132: 30 views
Month 133: 35 views
Month 134: 26 views
Month 135: 36 views
Month 136: 30 views
Month 137: 23 views
Month 138: 33 views
Month 139: 39 views
Month 140: 31 views
Month 141: 34 views
Month 142: 18 views
Month 143: 31 views
Month 144: 29 views
Month 145: 37 views
Month 146: 34 views
Month 147: 25 views
Month 148: 24 views
Month 149: 39 views
Month 150: 39 views
Month 151: 10 views
Month 152: 20 views
Month 153: 19 views
Month 154: 38 views
Month 155: 27 views
Month 156: 26 views
Month 157: 23 views
Month 158: 45 views
Month 159: 31 views
Month 160: 18 views
Month 161: 25 views
Month 162: 25 views
Month 163: 21 views
Month 164: 40 views
Month 165: 24 views
Month 166: 29 views
Month 167: 21 views
Month 168: 46 views
Month 169: 43 views
Month 170: 30 views
Month 171: 26 views
Month 172: 33 views
Month 173: 43 views
Month 174: 32 views
Month 175: 33 views
Month 176: 29 views
Month 177: 26 views
Month 178: 20 views
Month 179: 45 views
Month 180: 30 views
Month 181: 41 views
Month 182: 30 views

Total Views: 6.8K

Total Downloads: 323

All Trends