A Study on the Impact of Housekeeping Service on Customer Satisfaction and Repeat Business in Crowne Plaza Hotel, Greater Noida

1
Zubair Ali
Zubair Ali
2
Nikhil Kumar Singh
Nikhil Kumar Singh
3
Himanshu Sharma
Himanshu Sharma
4
Prof. (Dr.) Rajiv Mishra
Prof. (Dr.) Rajiv Mishra DLitt, PhD, MTTM, MHM, MBA, BHM, FIH, FMBRC, FHIS, FABI, FIIP, FCEGR, FRIOASD, FSASS, MIMA, MISTD, MISTE, AMT (AIMA), Dean – School of Hospitality & Tourism, Galgotias University, Greater Noida.
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A hotel’s housekeeping department is its foundation. It not only maintains the cleanliness of the entire inn, but also contributes significantly to a variety of other activities in a lodge. Keeping track of and maintaining all of the hotel convenience and public areas is a challenge in and of itself, making it one of the inn’s most important branches. The work done by the housekeeping office has a significant impact on the tourist experience at the lodging. The study looked into the impact of housekeeping administrations and practices on customer satisfaction and repeat business. Laundry, Decor, Room Amenities, Cleanliness, Guest Satisfaction, and Repeat Business were the constructs used in the review. Cleanliness and stylistic arrangement were proven to have a positive impact.

Funding

No external funding was declared for this work.

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The authors declare no conflict of interest.

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No ethics committee approval was required for this article type.

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Zubair Ali. 2026. \u201cA Study on the Impact of Housekeeping Service on Customer Satisfaction and Repeat Business in Crowne Plaza Hotel, Greater Noida\u201d. Global Journal of Management and Business Research - F: Real estate, Event, Tourism Management & Transporting GJMBR-F Volume 22 (GJMBR Volume 22 Issue F2): .

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Alt text: Academic research on customer satisfaction and repeat business in the restaurant industry with focus on Crowne Plaza Hotel, Greater Noida.
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Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

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GJMBR-F Classification: DDC Code: 658.72 LCC Code: HD38.5
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August 5, 2022

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English

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A hotel’s housekeeping department is its foundation. It not only maintains the cleanliness of the entire inn, but also contributes significantly to a variety of other activities in a lodge. Keeping track of and maintaining all of the hotel convenience and public areas is a challenge in and of itself, making it one of the inn’s most important branches. The work done by the housekeeping office has a significant impact on the tourist experience at the lodging. The study looked into the impact of housekeeping administrations and practices on customer satisfaction and repeat business. Laundry, Decor, Room Amenities, Cleanliness, Guest Satisfaction, and Repeat Business were the constructs used in the review. Cleanliness and stylistic arrangement were proven to have a positive impact.

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A Study on the Impact of Housekeeping Service on Customer Satisfaction and Repeat Business in Crowne Plaza Hotel, Greater Noida

Nikhil Kumar Singh
Nikhil Kumar Singh
Himanshu Sharma
Himanshu Sharma
Prof. (Dr.) Rajiv Mishra
Prof. (Dr.) Rajiv Mishra Galgotias University

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