Achieving Optimality and Efficiency Services in the Bank: A Queuing Theory Approach

1
Ifeoma Mba Christy
Ifeoma Mba Christy
2
Divine Ndubuisi Obodoechi
Divine Ndubuisi Obodoechi
3
Mba Emmanuel Ikechukwu
Mba Emmanuel Ikechukwu
4
Urama Chinasa
Urama Chinasa
5
Arazu Ogonna W
Arazu Ogonna W
6
Ugwu Paschaline Nkeiruka
Ugwu Paschaline Nkeiruka
7
Agu Chukwuagoziem Samuel
Agu Chukwuagoziem Samuel
1 University of Nigeria, Nsukka

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Man’s daily life is characterised by his waiting for services thus this study is aimed at finding ways of reducing the queues for optimal and effective services rendered. In a nutshell, the objective of this study is to examine the efficiency in the services rendered by some banks in the University of Nigeria, Nsukka campus branch thereby seeing to how optimality can be achieved in the services rendered by these banks. Thus, the central forms would be on the services rendered through ATMs since the bank made it compulsory that non bulk withdrawals must make use of ATM services and many people usually find it more convenient to make transfers and other forms of payments through ATMs.

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No external funding was declared for this work.

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The authors declare no conflict of interest.

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No ethics committee approval was required for this article type.

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Ifeoma Mba Christy. 2021. \u201cAchieving Optimality and Efficiency Services in the Bank: A Queuing Theory Approach\u201d. Global Journal of Human-Social Science - G: Linguistics & Education GJHSS-G Volume 21 (GJHSS Volume 21 Issue G8): .

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GJHSS Volume 21 Issue G8
Pg. 41- 50
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Crossref Journal DOI 10.17406/GJHSS

Print ISSN 0975-587X

e-ISSN 2249-460X

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GJHSS-G Classification: FOR Code: 139999
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July 1, 2021

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English

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Man’s daily life is characterised by his waiting for services thus this study is aimed at finding ways of reducing the queues for optimal and effective services rendered. In a nutshell, the objective of this study is to examine the efficiency in the services rendered by some banks in the University of Nigeria, Nsukka campus branch thereby seeing to how optimality can be achieved in the services rendered by these banks. Thus, the central forms would be on the services rendered through ATMs since the bank made it compulsory that non bulk withdrawals must make use of ATM services and many people usually find it more convenient to make transfers and other forms of payments through ATMs.

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Achieving Optimality and Efficiency Services in the Bank: A Queuing Theory Approach

Ifeoma Mba Christy
Ifeoma Mba Christy University of Nigeria, Nsukka
Divine Ndubuisi Obodoechi
Divine Ndubuisi Obodoechi
Mba Emmanuel Ikechukwu
Mba Emmanuel Ikechukwu
Urama Chinasa
Urama Chinasa
Arazu Ogonna W
Arazu Ogonna W
Ugwu Paschaline Nkeiruka
Ugwu Paschaline Nkeiruka
Agu Chukwuagoziem Samuel
Agu Chukwuagoziem Samuel

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