An Assessment of the Last Mile Delivery Market in Saudi Arabia during and Post COVID-19

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Hani K. Alzahrani
Hani K. Alzahrani

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GJMBR Volume 23 Issue A2

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Last mile delivery (LMD) focuses on the final step in the supply chain which considered to be the most critical part of the supply chain. This research examines the LMD in Saudi Arabia during and post COVID-19. Further, the challenges and successes of the companies in Saudi Arabia were examined to provide insight into market opportunity. Data was collected by way of semi-structured interviews with professionals working in the LMD industry that were purposively selected based on their roles within their organisation that would allow them to discuss their LMD in their organisation, and the impact of the Covid-19 pandemic on their business and on LMD specifically within and outside their organisation. Interviews were conducted and these were analysed using Grounded Theory combined with thematic analysis. Further, as it relates to the LMD market specifically, there appear to be permanent changes in how people are shopping as well as an evolution of payments in Saudi Arabia.

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

Hani K. Alzahrani. 2026. \u201cAn Assessment of the Last Mile Delivery Market in Saudi Arabia during and Post COVID-19\u201d. Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 23 (GJMBR Volume 23 Issue A2): .

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Detailed analysis of Saudi Arabia's last mile delivery market during COVID-19.
Issue Cover
GJMBR Volume 23 Issue A2
Pg. 69- 82
Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

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GJMBR-A Classification: DDC Code: 658.7 LCC Code: HD38.5
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v1.2

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March 4, 2023

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English

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Last mile delivery (LMD) focuses on the final step in the supply chain which considered to be the most critical part of the supply chain. This research examines the LMD in Saudi Arabia during and post COVID-19. Further, the challenges and successes of the companies in Saudi Arabia were examined to provide insight into market opportunity. Data was collected by way of semi-structured interviews with professionals working in the LMD industry that were purposively selected based on their roles within their organisation that would allow them to discuss their LMD in their organisation, and the impact of the Covid-19 pandemic on their business and on LMD specifically within and outside their organisation. Interviews were conducted and these were analysed using Grounded Theory combined with thematic analysis. Further, as it relates to the LMD market specifically, there appear to be permanent changes in how people are shopping as well as an evolution of payments in Saudi Arabia.

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An Assessment of the Last Mile Delivery Market in Saudi Arabia during and Post COVID-19

Hani K. Alzahrani
Hani K. Alzahrani

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