Neural Networks and Rules-based Systems used to Find Rational and Scientific Correlations between being Here and Now with Afterlife Conditions
Neural Networks and Rules-based Systems used to Find Rational and
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C: FINANCE2U2P1
The main aim of this study is to assess the service delivery practice in terms of quality and customer satisfaction in Amhara Credit and Saving Institution (ACSI) in case of Gondar city branches. The required data was collected from a sample of 314 customers. Simple random sampling technique was used to select the respondents. Both descriptive and inferential statistics were used to analyze and interpret the collected data. Questionnaires and report analysis were used as a data collection instruments. According to this research finding, the majority of customers are dissatisfied with the service delivery process of ACSI. Thus, credit and saving institutions are concerned about customer satisfaction and have to pay attention to understand their customers’ preferences to survive in a competitive environment.
Ermias Worku Mengistu. 2018. \u201cAssessment of Service Delivery Practice and Customer Satisfaction of Micro Finance Institutions: (The Case of ACSI, Gondar)\u201d. Global Journal of Management and Business Research - C: Finance GJMBR-C Volume 18 (GJMBR Volume 18 Issue C4): .
Crossref Journal DOI 10.17406/GJMBR
Print ISSN 0975-5853
e-ISSN 2249-4588
The methods for personal identification and authentication are no exception.
Total Score: 72
Country: Ethiopia
Subject: Global Journal of Management and Business Research - C: Finance
Authors: Kibret Tekeba, Ermias Worku Mengistu (PhD/Dr. count: 0)
View Count (all-time): 136
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Publish Date: 2018 06, Tue
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The main aim of this study is to assess the service delivery practice in terms of quality and customer satisfaction in Amhara Credit and Saving Institution (ACSI) in case of Gondar city branches. The required data was collected from a sample of 314 customers. Simple random sampling technique was used to select the respondents. Both descriptive and inferential statistics were used to analyze and interpret the collected data. Questionnaires and report analysis were used as a data collection instruments. According to this research finding, the majority of customers are dissatisfied with the service delivery process of ACSI. Thus, credit and saving institutions are concerned about customer satisfaction and have to pay attention to understand their customers’ preferences to survive in a competitive environment.
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