Automated Queue Management System

1
Md. Nasir Uddin
Md. Nasir Uddin
2
MM Rashid
MM Rashid
3
MG Mostafa
MG Mostafa
4
Belayet H
Belayet H
5
SM Salam
SM Salam
6
NA Nithe
NA Nithe
7
MW Rahman
MW Rahman
8
S Halder
S Halder
1 International Islamic University Malaysia

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Automated queue management system is a system that helps service provider to manage customer in efficient way. The system can ease the customer flow management which is useful for manager of the service provider. The purpose of this project is to develop an Automated Queue Management System for organizing queuing system that can analyze the queue status and take decision which customer to be served first. This project focuses more on the banks queuing system, different queuing algorithm approaches which are used in banks to serve customer and the average waiting time. This queuing architecture model can switch between different scheduling algorithms according to the testing result i.e. the average waiting time by using two different queue control systems, which have developed. There are several process undergo, which control by Intel Galileo Microcontroller that is software-compatible with the Arduino software development environment. Finally, the systems have been tested under different conditions to evaluate its performance.

14 Cites in Articles

References

  1. S Ahmed,K Huda (2011). Automatic Queuing Model for Banking Applications.
  2. Benjamin Golub,R Mcafee (2011). Firms, queues, and coffee breaks: a flow model of corporate activity with delays.
  3. S Gurumurthi,S Benjaafar (2004). Modelling and Analysis of Flexibile Queuing Systems.
  4. Md Hossain,Md Hossain,Md Hossen,Md Rahman (2011). Design and Development of Microcontroller Based Electronic Queue Control Systems.
  5. Ger Koole,Avishai Mandelbaum (2002). Queueing Models of Call Centers: An Introduction.
  6. Olga Lustsik (2003). E-Banking in Estonia: Reasons and Benefits of the Rapid Growth.
  7. David Maister (2005). the psychology of Waiting Lines.
  8. Asma Mobarek (2007). E-Banking Practices and Customer Satisfaction - A Case Study in Botswana.
  9. Mohamad Fazli,Alias (2007). CHOOSING HELP DESK/CUSTOMER SERVICE SOFTWARE.
  10. Q-Matic Ab (2008). an Introduction to Customer Flow Management.
  11. Bose Sanjay (2002). an Introduction to Queuing Systems.
  12. R Tocci (2000). Digital Systems.
  13. Willig (1999). A Short Introduction to Queuing Theory.
  14. No Zhang,Tay (2000). Discrete-event simulation of queuing systems.

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

Md. Nasir Uddin. 2016. \u201cAutomated Queue Management System\u201d. Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 16 (GJMBR Volume 16 Issue A1): .

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GJMBR Volume 16 Issue A1
Pg. 51- 58
Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

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GJMBR-A Classification: JEL Code: O32
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v1.2

Issue date

February 4, 2016

Language

English

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Automated queue management system is a system that helps service provider to manage customer in efficient way. The system can ease the customer flow management which is useful for manager of the service provider. The purpose of this project is to develop an Automated Queue Management System for organizing queuing system that can analyze the queue status and take decision which customer to be served first. This project focuses more on the banks queuing system, different queuing algorithm approaches which are used in banks to serve customer and the average waiting time. This queuing architecture model can switch between different scheduling algorithms according to the testing result i.e. the average waiting time by using two different queue control systems, which have developed. There are several process undergo, which control by Intel Galileo Microcontroller that is software-compatible with the Arduino software development environment. Finally, the systems have been tested under different conditions to evaluate its performance.

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Automated Queue Management System

Md. Nasir Uddin
Md. Nasir Uddin
MM Rashid
MM Rashid
MG Mostafa
MG Mostafa
Belayet H
Belayet H
SM Salam
SM Salam
NA Nithe
NA Nithe
MW Rahman
MW Rahman
S Halder
S Halder

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