Comparison of Banking System of Commercial Bank of Ethiopia and Dashen Bank Using Queuing Modelling Approach: The Case of Wolaita Zone, SNNPR, Ethiopia

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Bereket Tessema Zewude
Bereket Tessema Zewude
1 Wolaita Sodo University

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In order to deliver service in quality specially in banking system the queuing model was appropriate in order to suggest waiting time, service rate and etc for efficient service delivery of better implementation of banking system. Comparative study of two selected banks (Commercial Bank of Ethiopia & Dashen Bank) in Wolaita zone of Ethiopia was investigated. The queuing model was employed for both banking system in order to measure the behavioral queuing characteristics of customers in terms of their arrival and service rate respectively. The data for the arrival and service rate of the two banks were collected by observation methods for two days of a week simultaneously. The result revealed that on average 10.2 and 8.6 customers arrive and served per hours, respectively in Commercial Bank of Ethiopia Tona branch.

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No external funding was declared for this work.

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The authors declare no conflict of interest.

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No ethics committee approval was required for this article type.

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Bereket Tessema Zewude. 2017. \u201cComparison of Banking System of Commercial Bank of Ethiopia and Dashen Bank Using Queuing Modelling Approach: The Case of Wolaita Zone, SNNPR, Ethiopia\u201d. Global Journal of Management and Business Research - C: Finance GJMBR-C Volume 16 (GJMBR Volume 16 Issue C9): .

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GJMBR Volume 16 Issue C9
Pg. 11- 15
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Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

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January 26, 2017

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In order to deliver service in quality specially in banking system the queuing model was appropriate in order to suggest waiting time, service rate and etc for efficient service delivery of better implementation of banking system. Comparative study of two selected banks (Commercial Bank of Ethiopia & Dashen Bank) in Wolaita zone of Ethiopia was investigated. The queuing model was employed for both banking system in order to measure the behavioral queuing characteristics of customers in terms of their arrival and service rate respectively. The data for the arrival and service rate of the two banks were collected by observation methods for two days of a week simultaneously. The result revealed that on average 10.2 and 8.6 customers arrive and served per hours, respectively in Commercial Bank of Ethiopia Tona branch.

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Comparison of Banking System of Commercial Bank of Ethiopia and Dashen Bank Using Queuing Modelling Approach: The Case of Wolaita Zone, SNNPR, Ethiopia

Bereket Tessema Zewude
Bereket Tessema Zewude Wolaita Sodo University

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