Comprehensive Study on Industry 4.0, Service Quality, and Total Quality Management

1
W.L.P.D.M.P. Wijethunga
W.L.P.D.M.P. Wijethunga
2
Nuwan Kuruwitaarachchi
Nuwan Kuruwitaarachchi
1 University of Sri Jayewardenepura

Send Message

To: Author

GJCST Volume 23 Issue B1

Article Fingerprint

ReserarchID

CSTBSC081

Comprehensive Study on Industry 4.0, Service Quality, and Total Quality Management Banner
  • English
  • Afrikaans
  • Albanian
  • Amharic
  • Arabic
  • Armenian
  • Azerbaijani
  • Basque
  • Belarusian
  • Bengali
  • Bosnian
  • Bulgarian
  • Catalan
  • Cebuano
  • Chichewa
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Corsican
  • Croatian
  • Czech
  • Danish
  • Dutch
  • Esperanto
  • Estonian
  • Filipino
  • Finnish
  • French
  • Frisian
  • Galician
  • Georgian
  • German
  • Greek
  • Gujarati
  • Haitian Creole
  • Hausa
  • Hawaiian
  • Hebrew
  • Hindi
  • Hmong
  • Hungarian
  • Icelandic
  • Igbo
  • Indonesian
  • Irish
  • Italian
  • Japanese
  • Javanese
  • Kannada
  • Kazakh
  • Khmer
  • Korean
  • Kurdish (Kurmanji)
  • Kyrgyz
  • Lao
  • Latin
  • Latvian
  • Lithuanian
  • Luxembourgish
  • Macedonian
  • Malagasy
  • Malay
  • Malayalam
  • Maltese
  • Maori
  • Marathi
  • Mongolian
  • Myanmar (Burmese)
  • Nepali
  • Norwegian
  • Pashto
  • Persian
  • Polish
  • Portuguese
  • Punjabi
  • Romanian
  • Russian
  • Samoan
  • Scots Gaelic
  • Serbian
  • Sesotho
  • Shona
  • Sindhi
  • Sinhala
  • Slovak
  • Slovenian
  • Somali
  • Spanish
  • Sundanese
  • Swahili
  • Swedish
  • Tajik
  • Tamil
  • Telugu
  • Thai
  • Turkish
  • Ukrainian
  • Urdu
  • Uzbek
  • Vietnamese
  • Welsh
  • Xhosa
  • Yiddish
  • Yoruba
  • Zulu

The purpose of this study is to examine the present status of the literature with regard to the relationships among Industry 4.0, quality management, and Total Quality Management (TQM). This article’s goal was to identify the topics and concerns that should be brought up while discussing with regard to termed quality 4.0. A systematic review of the literature was used in this study. For this review study around 15 papers from various sources were examined in total using predetermined selection and exclusion criteria. The topics were divided into the following four categories, creating value for the company using high-quality (big) data, analysis, as well as the use of artificial intelligence (AI) to develop a high-quality 4.0 culture and expertise for high-quality staff members, co-creating value for customers; and deploying cyber-physical platforms and enterprise resource planning (ERP) to assure quality and control. This essay also attempted to investigate whether Quality 4.0 had a definition based on established practices.

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

W.L.P.D.M.P. Wijethunga. 2026. \u201cComprehensive Study on Industry 4.0, Service Quality, and Total Quality Management\u201d. Global Journal of Computer Science and Technology - B: Cloud & Distributed GJCST-B Volume 23 (GJCST Volume 23 Issue B1): .

Download Citation

Article file ID not found.

High-quality industry standards for research excellence and quality management in academic publishing.
Journal Specifications

Crossref Journal DOI 10.17406/gjcst

Print ISSN 0975-4350

e-ISSN 0975-4172

Keywords
Classification
GJCST-B Classification: (UDC): 658
Version of record

v1.2

Issue date

January 9, 2024

Language

English

Experiance in AR

The methods for personal identification and authentication are no exception.

Read in 3D

The methods for personal identification and authentication are no exception.

Article Matrices
Total Views: 2301
Total Downloads: 33
2026 Trends
Research Identity (RIN)
Related Research

Published Article

The purpose of this study is to examine the present status of the literature with regard to the relationships among Industry 4.0, quality management, and Total Quality Management (TQM). This article’s goal was to identify the topics and concerns that should be brought up while discussing with regard to termed quality 4.0. A systematic review of the literature was used in this study. For this review study around 15 papers from various sources were examined in total using predetermined selection and exclusion criteria. The topics were divided into the following four categories, creating value for the company using high-quality (big) data, analysis, as well as the use of artificial intelligence (AI) to develop a high-quality 4.0 culture and expertise for high-quality staff members, co-creating value for customers; and deploying cyber-physical platforms and enterprise resource planning (ERP) to assure quality and control. This essay also attempted to investigate whether Quality 4.0 had a definition based on established practices.

Our website is actively being updated, and changes may occur frequently. Please clear your browser cache if needed. For feedback or error reporting, please email [email protected]
×

This Page is Under Development

We are currently updating this article page for a better experience.

Request Access

Please fill out the form below to request access to this research paper. Your request will be reviewed by the editorial or author team.
X

Quote and Order Details

Contact Person

Invoice Address

Notes or Comments

This is the heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

High-quality academic research articles on global topics and journals.

Comprehensive Study on Industry 4.0, Service Quality, and Total Quality Management

W.L.P.D.M.P. Wijethunga
W.L.P.D.M.P. Wijethunga University of Sri Jayewardenepura
Nuwan Kuruwitaarachchi
Nuwan Kuruwitaarachchi

Research Journals