Comprehensive Study on Industry 4.0, Service Quality, and Total Quality Management

Comprehensive Study on Industry 4.0, Service Quality, and Total Quality Management

W.L.P.D.M.P. Wijethunga * §

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Nuwan Kuruwitaarachchi

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University of Sri Jayewardenepura

Comprehensive Study on Industry 4.0, Service Quality, and Total Quality Management

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CSTSC081

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Abstract

The purpose of this study is to examine the present status of the literature with regard to the relationships among Industry 4.0, quality management, and Total Quality Management (TQM). This article’s goal was to identify the topics and concerns that should be brought up while discussing with regard to termed quality 4.0. A systematic review of the literature was used in this study. For this review study around 15 papers from various sources were examined in total using predetermined selection and exclusion criteria. The topics were divided into the following four categories, creating value for the company using high-quality (big) data, analysis, as well as the use of artificial intelligence (AI) to develop a high-quality 4.0 culture and expertise for high-quality staff members, co-creating value for customers; and deploying cyber-physical platforms and enterprise resource planning (ERP) to assure quality and control. This essay also attempted to investigate whether Quality 4.0 had a definition based on established practices.

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

W.L.P.D.M.P. Wijethunga, Nuwan Kuruwitaarachchi. 2026. "Comprehensive Study on Industry 4.0, Service Quality, and Total Quality Management". Global Journal of Computer Science and Technology, Global Journal of Computer Science and Technology - B: Cloud & Distributed GJCST-B Volume 23 (GJCST Volume 23 Issue B1).

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GJCST Volume 23 Issue B1

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Journal Specifications

Crossref Journal DOI 10.17406/gjcst

Print ISSN 0975-4350

e-ISSN 0975-4172

Keywords

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Classification

GJCST-B Classification (UDC): 658

Submission ReceivedJuly 14, 2023
Peer Review Double Blind
Handling Editor
Accepted July 27, 2023
Published January 9, 2024

Version of record

v1.2

Issue date

January 9, 2024

Language

English

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