Critical Success Factors of Remote ERP Implementation: From System Users’ Perspective

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Kasun Kodithuwakku
Kasun Kodithuwakku
2
Naduni Madhavika
Naduni Madhavika

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The study explores critical success factors of remote ERP implementation in the Sri Lankan context from system users’ perspective. As a result of the Covid-19 pandemic, ERP implementation has become more complicated, and ERP software vendors have shifted to remote ERP implementations. Although, there are several studies on identifying Critical Success Factors (CSFs) in ERP implementation, there is a void in the literature on identifying CSFs in remote ERP implementation. As a result of the literature review, it was discovered that only a small amount of research has been done on remote ERP implementation. Therefore, the current study tries to bridge these gaps by identifying the CSFs of remote ERP implementation during Covid-19 by taking Sri Lanka as a case study.

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

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No ethics committee approval was required for this article type.

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Not applicable for this article.

Kasun Kodithuwakku. 2026. \u201cCritical Success Factors of Remote ERP Implementation: From System Users’ Perspective\u201d. Global Journal of Computer Science and Technology - G: Interdisciplinary GJCST-G Volume 23 (GJCST Volume 23 Issue G1): .

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GJCST Volume 23 Issue G1
Pg. 27- 48
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Crossref Journal DOI 10.17406/gjcst

Print ISSN 0975-4350

e-ISSN 0975-4172

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GJCST-G Classification: LCC: HD30.2
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v1.2

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April 17, 2023

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English

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The study explores critical success factors of remote ERP implementation in the Sri Lankan context from system users’ perspective. As a result of the Covid-19 pandemic, ERP implementation has become more complicated, and ERP software vendors have shifted to remote ERP implementations. Although, there are several studies on identifying Critical Success Factors (CSFs) in ERP implementation, there is a void in the literature on identifying CSFs in remote ERP implementation. As a result of the literature review, it was discovered that only a small amount of research has been done on remote ERP implementation. Therefore, the current study tries to bridge these gaps by identifying the CSFs of remote ERP implementation during Covid-19 by taking Sri Lanka as a case study.

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Critical Success Factors of Remote ERP Implementation: From System Users’ Perspective

Kasun Kodithuwakku
Kasun Kodithuwakku
Naduni Madhavika
Naduni Madhavika

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