Customersa Perception of Service Quality of Islamic Bank in Bangladesh: An Empirical Analysis of Shahjalal Islami Bank Limited

Customersa Perception of Service Quality of Islamic Bank in Bangladesh: An Empirical Analysis of Shahjalal Islami Bank Limited

S M Feroj Mahmood

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Mohammad Wasiu Osman

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α Notre Dame University Bangladesh

Customersa Perception of Service Quality of Islamic Bank in Bangladesh: An Empirical Analysis of Shahjalal Islami Bank Limited

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Abstract

After Indonesia and Pakistan, Bangladesh is considered to be the third large Muslim populated country. The banking consumers now prefer Islamic Banking to conventional banking. In order to fulfil the higher demand of products and services of Islamic banking requires not only superior quality service but also prompt response to customer. In addition economical in operating system, strict compliance to Islamic Shari`ah and satisfactory community service through job creation and guaranteeing consistency in service provisions are also required. The study finds that consumers in Bangladesh really interested in Islamic banking and alongside they want superior customer value and satisfaction. SERVQUAL perception is fully used to find the service quality of Islamic banking in Bangladesh and also followed the five important instruments to identify the customers’ observation of Shari`ah banking.

References

19 Cites in Article

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

S M Feroj Mahmood. 2015. \u201cCustomersa Perception of Service Quality of Islamic Bank in Bangladesh: An Empirical Analysis of Shahjalal Islami Bank Limited\u201d. Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 15 (GJMBR Volume 15 Issue A12): .

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GJMBR Volume 15 Issue A12
Pg. 1- 17

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Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

Keywords

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Classification

GJMBR-A Classification: JEL Code: M10

Submission ReceivedApril 12, 2015
Peer Review Double Blind
Handling Editor
Accepted May 2, 2015
Published May 15, 2015

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Issue date

December 12, 2015

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Article Matrices

Total Score: 102

Country: Bangladesh

Subject: Global Journal of Management and Business Research - A: Administration & Management

Authors: S M Feroj Mahmood, Mohammad Wasiu Osman (PhD/Dr. count: 0)

View Count (all-time): 152

Total Views (Real + Logic): 3888

Total Downloads (simulated): 1967

Publish Date: 2015 12, Sat

Monthly Totals (Real + Logic):

Month 1: 37 views
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Month 3: 32 views
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Total Views: 3888

Total Downloads: 1967

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