Demographic Variables as Antecedents of Service Quality and Purchasing Intention Aspects in Retailing

1
Ajmer Singh
Ajmer Singh PhD.
1 Kurukshetra University

Send Message

To: Author

GJMBR Volume 13 Issue E9

Article Fingerprint

ReserarchID

6AXP5

Demographic Variables as Antecedents of Service Quality and Purchasing Intention Aspects in Retailing Banner
  • English
  • Afrikaans
  • Albanian
  • Amharic
  • Arabic
  • Armenian
  • Azerbaijani
  • Basque
  • Belarusian
  • Bengali
  • Bosnian
  • Bulgarian
  • Catalan
  • Cebuano
  • Chichewa
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Corsican
  • Croatian
  • Czech
  • Danish
  • Dutch
  • Esperanto
  • Estonian
  • Filipino
  • Finnish
  • French
  • Frisian
  • Galician
  • Georgian
  • German
  • Greek
  • Gujarati
  • Haitian Creole
  • Hausa
  • Hawaiian
  • Hebrew
  • Hindi
  • Hmong
  • Hungarian
  • Icelandic
  • Igbo
  • Indonesian
  • Irish
  • Italian
  • Japanese
  • Javanese
  • Kannada
  • Kazakh
  • Khmer
  • Korean
  • Kurdish (Kurmanji)
  • Kyrgyz
  • Lao
  • Latin
  • Latvian
  • Lithuanian
  • Luxembourgish
  • Macedonian
  • Malagasy
  • Malay
  • Malayalam
  • Maltese
  • Maori
  • Marathi
  • Mongolian
  • Myanmar (Burmese)
  • Nepali
  • Norwegian
  • Pashto
  • Persian
  • Polish
  • Portuguese
  • Punjabi
  • Romanian
  • Russian
  • Samoan
  • Scots Gaelic
  • Serbian
  • Sesotho
  • Shona
  • Sindhi
  • Sinhala
  • Slovak
  • Slovenian
  • Somali
  • Spanish
  • Sundanese
  • Swahili
  • Swedish
  • Tajik
  • Tamil
  • Telugu
  • Thai
  • Turkish
  • Ukrainian
  • Urdu
  • Uzbek
  • Vietnamese
  • Welsh
  • Xhosa
  • Yiddish
  • Yoruba
  • Zulu

This study is done to examine the perceived service quality and purchasing aspects in various retail stores. This study becomes an important study as it helps in examining the differences among many variables of perceived service quality and purchasing aspects in retailing across the various demographic profiles. This study was carried out in three states. These three states are Delhi, Haryana (Gurgaon & Faridabad) and U.P. (Noida & Ghaziabad). A total sample size of 600 customers was chosen from seven organized stores in these three states. Finally 540 responses were received from these states. It gave a response rate of 90% in total. The data was analyzed with the help of proper statistical tools like descriptive statistics, Mean and Kruskal-Wallis test with One Way ANOVA was used.

17 Cites in Articles

References

  1. Gi-Du Kang (2006). The Hierarchial Structure of Service Quality: Integration of Technical and Functional Quality.
  2. V Zeithaml,L Berry,A Parasuraman (1996). The Behavioral Consequences of Service Quality.
  3. Valarie Zeithaml (1988). Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence.
  4. Singh Ajmer (2012). Impact of Perceived Service Quality on Customer Loyalty Intentions in Retail Outlets.
  5. Singh Ajmer (2013). Relationship between Service Quality and Customer Satisfaction in Organized Retail Outlets.
  6. Singh Ajmer (2012). Examining the Reliability and Validity of RSQS Scale.
  7. Richard Oliver (1980). A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions.
  8. Albert Caruana,M Malta (2002). Service loyalty.
  9. J Cronin,Steven Taylor (1992). Measuring Service Quality: A Reexamination and Extension.
  10. V Zeithaml (1988). Consumer Perceptions of Price, Quality and Value: A Means-End Model and Synthesis of Evidence.
  11. Emin Babakus,Gregory Boller (1992). An empirical assessment of the SERVQUAL scale.
  12. J Cronin,Steven Taylor (1994). Servperf versus Servqual: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality.
  13. A Parasuraman,V Berry,Zeithaml (1991). Refinement and Reassessment of the SERVQUAL Scale.
  14. Richard Spreng,Robert Mackoy (1996). An empirical examination of a model of perceived service quality and satisfaction.
  15. Gaston Leblanc,Nha Nguyen (1988). Customers' Perceptions of Service Quality in Financial Institutions.
  16. David Garvin (1988). Managing Quality: Strategic and Competitive Edge.
  17. Pratibha Dabholkar,Dayle Thorpe,Joseph Rentz (1996). A measure of service quality for retail stores: Scale development and validation.

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

Ajmer Singh. 1969. \u201cDemographic Variables as Antecedents of Service Quality and Purchasing Intention Aspects in Retailing\u201d. Global Journal of Management and Business Research - E: Marketing GJMBR-E Volume 13 (GJMBR Volume 13 Issue E9): .

Download Citation

Issue Cover
GJMBR Volume 13 Issue E9
Pg. 63- 69
Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

Classification
Not Found
Version of record

v1.2

Issue date

Language

English

Experiance in AR

The methods for personal identification and authentication are no exception.

Read in 3D

The methods for personal identification and authentication are no exception.

Article Matrices
Total Views: 20542
Total Downloads: 10705
2026 Trends
Research Identity (RIN)
Related Research

Published Article

This study is done to examine the perceived service quality and purchasing aspects in various retail stores. This study becomes an important study as it helps in examining the differences among many variables of perceived service quality and purchasing aspects in retailing across the various demographic profiles. This study was carried out in three states. These three states are Delhi, Haryana (Gurgaon & Faridabad) and U.P. (Noida & Ghaziabad). A total sample size of 600 customers was chosen from seven organized stores in these three states. Finally 540 responses were received from these states. It gave a response rate of 90% in total. The data was analyzed with the help of proper statistical tools like descriptive statistics, Mean and Kruskal-Wallis test with One Way ANOVA was used.

Our website is actively being updated, and changes may occur frequently. Please clear your browser cache if needed. For feedback or error reporting, please email [email protected]
×

This Page is Under Development

We are currently updating this article page for a better experience.

Request Access

Please fill out the form below to request access to this research paper. Your request will be reviewed by the editorial or author team.
X

Quote and Order Details

Contact Person

Invoice Address

Notes or Comments

This is the heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

High-quality academic research articles on global topics and journals.

Demographic Variables as Antecedents of Service Quality and Purchasing Intention Aspects in Retailing

Ajmer Singh
Ajmer Singh Kurukshetra University

Research Journals