Determinants of Service Quality Factors towards the Public Specialized Banks of Bangladesh

1
Md. Julfikar Ali
Md. Julfikar Ali
2
Md.Rasel Uddin
Md.Rasel Uddin
3
Akash Saha
Akash Saha
4
Md. Jewel Rana
Md. Jewel Rana
1 Begum Rokeya University

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To make customer concerned with services and making long term relationship for the sustainable business organization there no time to compromise the expectation of customer and making available for. This study is related with the determinants of service quality factors concentrated on the specialized banks of Bangladesh. The empirically descriptive study has been conducted over the 75 respondents those are the customer of three specialized banks of Bangladesh. A well stuffed questionnaire was set to collect the primary data with considering each bank 25 respondents, it has been analyzed with taking the help of different statistical tools and encoding the data with Statistical Package for Social Sciences -SPSS (v-21).After Disseminating data it presents for the reader to make well perceive.

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References

  1. Vibhor Jain,Sonia Gupta,Smrita Jain (2012). Customer Perception on Service Quality in Banking Sector: With Special Reference to Indian Private Banks in Moradabad Region.
  2. Md,Md Ashaduzzaman,Sheila Khan,Farhana (2012). User Satisfaction Review of Private Commercial Banks in Bangladesh.
  3. Heryanto (2011). Effect of Service Quality on Customer Satisfaction with Bank Nagari,Main Branch Padang.
  4. S Fatima,M Edwardgnanadhas (2011). Exploring the Impact of Service Quality on Online Customer Satisfaction and Loyalty: An Empirical Study.
  5. Jayaraman Munusamy,Chelliah,Shankar,Mun,Horwai (2010). Service Quality Delivery and Its Impact on Customer Satisfaction in the Banking Sector in Malaysia.
  6. B Edvardsson,G Larsson,S Setterlind (1997). Internal service quality and thepsychological work environment: an empirical analysis of conceptual interrelatedness.
  7. Roger Brooks,Ian Lings,Martina Botschen (1999). Internal Marketing and Customer Driven Wavefronts.
  8. Adam Lindgreen,Roger Palmer,Joëlle Vanhamme,Joost Wouters (2006). A relationship-management assessment tool: Questioning, identifying, and prioritizing critical aspects of customer relationships.
  9. Ian Chaston (1994). Internal Customer Management and Service Gaps within the UK Manufacturing Sector.
  10. A Parasuraman,V Zeithaml,L Berry (1988). SERVQUAL: A multi-item scalefor measuring consumer perceptions of the service quality.

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

Md. Julfikar Ali. 2017. \u201cDeterminants of Service Quality Factors towards the Public Specialized Banks of Bangladesh\u201d. Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 16 (GJMBR Volume 16 Issue A12): .

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GJMBR Volume 16 Issue A12
Pg. 13- 20
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Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

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GJMBR-A Classification: JEL Code: E59
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January 30, 2017

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English

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To make customer concerned with services and making long term relationship for the sustainable business organization there no time to compromise the expectation of customer and making available for. This study is related with the determinants of service quality factors concentrated on the specialized banks of Bangladesh. The empirically descriptive study has been conducted over the 75 respondents those are the customer of three specialized banks of Bangladesh. A well stuffed questionnaire was set to collect the primary data with considering each bank 25 respondents, it has been analyzed with taking the help of different statistical tools and encoding the data with Statistical Package for Social Sciences -SPSS (v-21).After Disseminating data it presents for the reader to make well perceive.

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Determinants of Service Quality Factors towards the Public Specialized Banks of Bangladesh

Md.Rasel Uddin
Md.Rasel Uddin
Akash Saha
Akash Saha
Md. Julfikar Ali
Md. Julfikar Ali Begum Rokeya University
Md. Jewel Rana
Md. Jewel Rana

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