Determinants of Service Quality Factors towards the Public Specialized Banks of Bangladesh

Determinants of Service Quality Factors towards the Public Specialized Banks of Bangladesh

Md. Julfikar Ali

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Md.Rasel Uddin

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Akash Saha

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Md. Jewel Rana

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Begum Rokeya University

Determinants of Service Quality Factors towards the Public Specialized Banks of Bangladesh

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Abstract

To make customer concerned with services and making long term relationship for the sustainable business organization there no time to compromise the expectation of customer and making available for. This study is related with the determinants of service quality factors concentrated on the specialized banks of Bangladesh. The empirically descriptive study has been conducted over the 75 respondents those are the customer of three specialized banks of Bangladesh. A well stuffed questionnaire was set to collect the primary data with considering each bank 25 respondents, it has been analyzed with taking the help of different statistical tools and encoding the data with Statistical Package for Social Sciences -SPSS (v-21).After Disseminating data it presents for the reader to make well perceive.

References

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Md. Julfikar Ali. 2017. \u201cDeterminants of Service Quality Factors towards the Public Specialized Banks of Bangladesh\u201d. Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 16 (GJMBR Volume 16 Issue A12).

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GJMBR Volume 16 Issue A12

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Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

Keywords

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Classification

GJMBR-A Classification JEL Code: E59

Submission ReceivedDecember 8, 2015
Peer Review Double Blind
Handling Editor
Accepted January 2, 2016
Published January 15, 2016

Version of record

v1.2

Issue date

January 30, 2017

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Article Matrices

Total Score: 104

Country: Bangladesh

Subject: Global Journal of Management and Business Research - A: Administration & Management

Authors: Md.Rasel Uddin, Akash Saha, Md. Julfikar Ali, Md. Jewel Rana (PhD/Dr. count: 0)

View Count (all-time): 192

Total Views (Real + Logic): 3788

Total Downloads (simulated): 1785

Publish Date: 2017 01, Mon

Monthly Totals (Real + Logic):

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Total Views: 3788

Total Downloads: 1785

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