E-Consumers Protection in India

Dr. Shashi Nath Mandal
Dr. Shashi Nath Mandal LLM, PH D, PGDCL
University of Burdwan

Send Message

To: Author

E-Consumers Protection in India

Article Fingerprint

ReserarchID

OOML9

E-Consumers Protection in India Banner

AI TAKEAWAY

Connecting with the Eternal Ground
  • English
  • Afrikaans
  • Albanian
  • Amharic
  • Arabic
  • Armenian
  • Azerbaijani
  • Basque
  • Belarusian
  • Bengali
  • Bosnian
  • Bulgarian
  • Catalan
  • Cebuano
  • Chichewa
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Corsican
  • Croatian
  • Czech
  • Danish
  • Dutch
  • Esperanto
  • Estonian
  • Filipino
  • Finnish
  • French
  • Frisian
  • Galician
  • Georgian
  • German
  • Greek
  • Gujarati
  • Haitian Creole
  • Hausa
  • Hawaiian
  • Hebrew
  • Hindi
  • Hmong
  • Hungarian
  • Icelandic
  • Igbo
  • Indonesian
  • Irish
  • Italian
  • Japanese
  • Javanese
  • Kannada
  • Kazakh
  • Khmer
  • Korean
  • Kurdish (Kurmanji)
  • Kyrgyz
  • Lao
  • Latin
  • Latvian
  • Lithuanian
  • Luxembourgish
  • Macedonian
  • Malagasy
  • Malay
  • Malayalam
  • Maltese
  • Maori
  • Marathi
  • Mongolian
  • Myanmar (Burmese)
  • Nepali
  • Norwegian
  • Pashto
  • Persian
  • Polish
  • Portuguese
  • Punjabi
  • Romanian
  • Russian
  • Samoan
  • Scots Gaelic
  • Serbian
  • Sesotho
  • Shona
  • Sindhi
  • Sinhala
  • Slovak
  • Slovenian
  • Somali
  • Spanish
  • Sundanese
  • Swahili
  • Swedish
  • Tajik
  • Tamil
  • Telugu
  • Thai
  • Turkish
  • Ukrainian
  • Urdu
  • Uzbek
  • Vietnamese
  • Welsh
  • Xhosa
  • Yiddish
  • Yoruba
  • Zulu
Font Type
Font Size
Font Size
Bedground

Abstract

Growing practice of electronic transactions includes both e-commerce and econsumers. Lack of proper policy standard and specific laws regulating electronic transactions of consumer and numerous cases reported through print media as well as electronic media necessitated the measures for the protection of electronic consumers. In the process of ecommerce e-consumers are looking forward for appropriate consumer protective regulations for the protection of their rights on e-transactions. In this article endeavour has been made to assess and device or improve the existing laws or policies apart from analysis and comparison of usefulness of e-consumers protective mechanism for the protection of consumer’ rights and keeping in view of Consumer Protection Act, 1987 and Contract Act, 1872 in India the article attempts to find out the possible ways for the protection of e-consumers’ rights in general and rights of Indian e-consumers in particular.

References

34 Cites in Article
  1. (2005). Building Customer Loyalty: Perspectives and Applications.
  2. R Clarke (2005). Privacy Statement Template' Xamax Consultancy Pty Ltd.
  3. Roger Clarke (2006). A major impediment to B2C success is...the concept 'B2C'.
  4. R Clarke (1999). The Willingness of Net-Consumers to Pay: A Lack-of-Progress Report.
  5. (2000). Commercial Culture: Economics, Practices, Spaces.
  6. (2002). Russian Strategic Nuclear Forces. Pavel Podvig (ed.), Cambridge, MA: The MIT Press, 2001. 620p, £30.95.
  7. Janelle Taylor,Linda (2004). Consuming Motherhood.
  8. Surinder Grover,Kumar (1994). Consumer Perception of Trade Mark.
  9. Soma Gupta,Sen (2005). Brand Knowledge, Brand Equity and Brand Extension.
  10. Ben Roberts,Kevin Lomas,Katherine Gough,Raymond Kasei,Frederick Manu,Efi Spentzou,Robert Wilby (2000). Designing dwellings to cope with extreme heat in low-income communities.
  11. M Thomas (1991). A Geography of Manufacturing. E.Willard Miller, Ed. Prentice-Hall, Englewood Cliffs, N.J., 1962. xiv + 490 pp. Illus. $12.65.
  12. (2004). Handbook of Consumer Behaviour, Tourism and the Internet.
  13. Ivy Hooks,Kristin Farry (2001). Customer-Centered Products: Creating Successful Products through Smart Requirements Management.
  14. Christopher House,Emre Ozdenoren (2006). Durable Goods and Conformity.
  15. Roger Tasse,Kathleen Lemieux (1998). IV.K.12 OECD COUNCIL RECOMMENDATION CONCERNING GUIDELINES FOR CONSUMER PROTECTION IN THE CONTEXT OF ELECTRONIC COMMERCE.
  16. Scott Smith,Gerald Albaum (2005). Fundamental of Marketing Research.
  17. Merlin Stone,Alison Bond,Bryan Foss (2004). Consumer Insight: How to Use Data and Market Research to Get Closer to Your Customer.
  18. S Sumathi,P Saravanavel (2003). Marketing Research and Consumer Behaviour.
  19. Dan Svantesson,Roger Clarke A Best Practice Model for E-consumer Protection.
  20. T Walker,Richard Miller (2000). Retail and Consumer Ecommerce Market Research Handbook.
  21. Richard Miller,Associates (2000). Wade, Richard, (born 15 May 1954), Consultant, Richard Wade Associates Ltd, since 2013.
  22. J Bajaj,Rita Sharma (1995). Improving government delivery systems: some issues and prospects.
  23. Harvir Bansal,P Irving,Gregory,Shirley Taylor (2004). Three component model of customer to service providers.
  24. Hardeep Chahal (2002). Consumer satisfaction in public health care services.
  25. Joyeeta Gupta (1986). Consumerism: emerging challenges and opportunities.
  26. Carol Kaufman-Scarborough (2001). Sharing the Experience of Mobility-Disabled Consumers.
  27. Gary Kreps (2001). Consumer/Provider Communication Research: A Personal Plea to Address Issues of Ecological Validity, Relational Development, Message Diversity and Situational Constraints.
  28. Angela Lyons,Brenda Cude,Frances Lawrence,Michael Gutter (2005). Conducting Research Online: Challenges Facing Researchers in Family and Consumer Sciences.
  29. Naresh Malhotra (2006). Consumer Well-Being and Quality of Life: An Assessment and Directions for Future Research.
  30. Banwari Mittal (2005). Next stop, unravel: The tangled web of e-consumer research.
  31. René Roy (2005). The Hierarchy of Needs and the Concept of Groups in Consumer Choice Theory [1943].
  32. (2000). Guidelines for Consumer Protection in the Context of Electronic Commerce.
  33. (2009). United Nations: General Assembly Resolution on Consumer Protection.
  34. (2007). Vulnerable Consumers in EU Law.

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Dr. Shashi Nath Mandal. 2016. \u201cE-Consumers Protection in India\u201d. Global Journal of Management and Business Research - E: Marketing GJMBR-E Volume 16 (GJMBR Volume 16 Issue E5).

Download Citation

Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

Keywords
Classification
GJMBR-E Classification JEL Code: P36
Version of record

v1.2

Issue date
December 8, 2016

Language
en
Experiance in AR

Explore published articles in an immersive Augmented Reality environment. Our platform converts research papers into interactive 3D books, allowing readers to view and interact with content using AR and VR compatible devices.

Read in 3D

Your published article is automatically converted into a realistic 3D book. Flip through pages and read research papers in a more engaging and interactive format.

Article Matrices
Total Views: 3826
Total Downloads: 1780
2026 Trends
Related Research
Our website is actively being updated, and changes may occur frequently. Please clear your browser cache if needed. For feedback or error reporting, please email [email protected]

Request Access

Please fill out the form below to request access to this research paper. Your request will be reviewed by the editorial or author team.
X

Quote and Order Details

Contact Person

Invoice Address

Notes or Comments

This is the heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

High-quality academic research articles on global topics and journals.

E-Consumers Protection in India

Dr. Shashi Nath Mandal
Dr. Shashi Nath Mandal <p>University of Burdwan</p>

Research Journals