E-Delivery Channels and Banking Performance in India: A Pragmatic Approach

Prof. (Ms) Ravi Kiran

E-Delivery Channels and Banking Performance in India: A Pragmatic Approach

Prof. (Ms) Ravi Kiran * §

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Thapar University, Patiala

E-Delivery Channels and Banking Performance in India: A Pragmatic Approach

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Abstract

Technological innovation not only enable a broader reach for consumer banking and financial services in Indian banking sector, but also enhances its capacity for continued and inclusive growth. E-developments in the arena of ATMs, debit cards, credit cards and mobile banking are changing the way businesses work. While customers get the convenience of 24×7 banking, the bank saves in heavy real estate and manpower costs when compared to establishing a branch. The results are indicative of technology invasion in banks as is obvious from increasing number of ATMs, debit and credit cards. But on the flip side the number of branches of foreign sector banks is still limited in rural and semi-urban areas. ANOVA results highlight that there is a significant difference in the number of branches and private, public and foreign sector banks. ANOVA results for ATMs also highlight that there is a significant difference in the ATMs of private, public and foreign sector banks.

References

15 Cites in Article

Reference Format

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Prof. (Ms) Ravi Kiran. 2014. "E-Delivery Channels and Banking Performance in India: A Pragmatic Approach". Global Journal of Management and Business Research - C: Finance GJMBR-C Volume 14 (GJMBR Volume 14 Issue C4).

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GJMBR Volume 14 Issue C4

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Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

Keywords

ECS electronic delivery channels inter bank mobile NEFT payment service RTGS

Classification

GJMBR-C Classification JEL Code: G29

Submission ReceivedDecember 7, 2013
Peer Review Double Blind
Handling Editor
Accepted December 31, 2013
Published January 15, 2014

Version of record

v1.2

Issue date

September 4, 2014

Language

English

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Article Matrices

Total Score: 149

Country: Unknown

Subject: Global Journal of Management and Business Research

Authors: Ms. Navneet Kaur, Prof. (Ms) Ravi Kiran (PhD/Dr. count: 0)

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