E-Governance Implementation: Challenges of Effective Service Delivery in Civil Service of Nepal

Shailendra Giri; Subarna Shakya; Rose Nath Pande

E-Governance Implementation: Challenges of Effective Service Delivery in Civil Service of Nepal

Shailendra Giri *

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Subarna Shakya

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Rose Nath Pande

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E-Governance Implementation: Challenges of Effective Service Delivery in Civil Service of Nepal

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Abstract

Civil servants are often charged not providing effective services though they have sufficient resources and technological knowhow. The authors is trying to explore the challenges of effective service delivery in civil service as implementing e-governance in Nepal. Survey method was used to generate data and adopted quantitative research technique. The study has claimed that Nepal has been facing numerous challenges during service delivery while implementing e-governance. Infrastructure development, human resource development and management, digital divide, are identified as the major challenges. Unnecessary influence of middleman and syndicate created by some hidden groups make government service holdup. Needless expansion of government agencies and its employees; too many layers in decisionmaking process; more process oriented service delivery rather than result oriented, failure to make individual officials responsible; and a lack of decentralization of necessary authority to the officials are the other challenges.

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Shailendra Giri, Subarna Shakya, Rose Nath Pande. 2018. "E-Governance Implementation: Challenges of Effective Service Delivery in Civil Service of Nepal". Global Journal of Computer Science and Technology - G: Interdisciplinary GJCST-G Volume 18 (GJCST Volume 18 Issue G3).

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GJCST Volume 18 Issue G3

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Journal Specifications

Crossref Journal DOI 10.17406/gjcst

Print ISSN 0975-4350

e-ISSN 0975-4172

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Classification

GJCST-G Classification J.1

Submission ReceivedDecember 15, 2017
Peer Review Double Blind
Handling Editor
Accepted January 1, 2018
Published June 9, 2018

Version of record

v1.2

Issue date

June 9, 2018

Language

English

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Article Matrices

Total Score: 103

Country: India

Subject: Global Journal of Computer Science and Technology - G: Interdisciplinary

Authors: Shailendra Giri, Subarna Shakya, Rose Nath Pande (PhD/Dr. count: 0)

View Count (all-time): 485

Total Views (Real + Logic): 2121

Total Downloads (simulated): 153

Publish Date: 2018 01, Mon

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Total Views: 2.1K

Total Downloads: 153

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