Effectiveness of Push (SMS) Service: A Study on Grameenphone and Airtel Subscribers of Bangladesh

1
Md. Touhidul Islam
Md. Touhidul Islam
2
Md. Asfaqur Rahman
Md. Asfaqur Rahman
1 Pabna University of Science and Technology

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The rapid increase of the use of mobile phones has created a new channel for marketing. SMS Marketing can be an effective medium of advertising in Bangladesh. The use of Short Messaging Service (SMS) has become more important to access potential customers through their mobile phones. The purpose of this paper is to measure & compare the effectiveness of push (SMS) service between Grameenphone and Airtel Telecommunication Company of Bangladesh. Results show that in most of the dimensions of push service like language of push SMS, degree of customers’ irritation, degree of annoying, social, educational and govt. information, relevancy to customers’ life style, Airtel is lagging behind GP. Being the young company, Airtel is in the good position regarding information about service activation & deactivation, customer satisfaction level, special offer and advance permission. Most of the dimensions do not match with the effectiveness of push services especially customers of both companies are irritated and annoyed about push SMS. So in case of overall evaluation for both companies the effectiveness of push service is not in satisfactory level.

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No external funding was declared for this work.

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The authors declare no conflict of interest.

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No ethics committee approval was required for this article type.

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Not applicable for this article.

Md. Touhidul Islam. 2015. \u201cEffectiveness of Push (SMS) Service: A Study on Grameenphone and Airtel Subscribers of Bangladesh\u201d. Global Journal of Management and Business Research - E: Marketing GJMBR-E Volume 15 (GJMBR Volume 15 Issue E7): .

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GJMBR Volume 15 Issue E7
Pg. 17- 43
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Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

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GJMBR-E Classification: JEL Code: M37
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August 7, 2015

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English

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The rapid increase of the use of mobile phones has created a new channel for marketing. SMS Marketing can be an effective medium of advertising in Bangladesh. The use of Short Messaging Service (SMS) has become more important to access potential customers through their mobile phones. The purpose of this paper is to measure & compare the effectiveness of push (SMS) service between Grameenphone and Airtel Telecommunication Company of Bangladesh. Results show that in most of the dimensions of push service like language of push SMS, degree of customers’ irritation, degree of annoying, social, educational and govt. information, relevancy to customers’ life style, Airtel is lagging behind GP. Being the young company, Airtel is in the good position regarding information about service activation & deactivation, customer satisfaction level, special offer and advance permission. Most of the dimensions do not match with the effectiveness of push services especially customers of both companies are irritated and annoyed about push SMS. So in case of overall evaluation for both companies the effectiveness of push service is not in satisfactory level.

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Effectiveness of Push (SMS) Service: A Study on Grameenphone and Airtel Subscribers of Bangladesh

Md. Touhidul Islam
Md. Touhidul Islam NPI University of Bangladesh
Md. Asfaqur Rahman
Md. Asfaqur Rahman

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