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42925
Public service delivery is significant and central to building trust in the government. In the era of the internet, innovations in ICTs have reshaped the mode of interaction between governments and the citizens, thereby affecting the delivery of public services. As ICTs are providing opportunities for effective delivery of public services to the citizens, an expected outcome is an improvement of trust in government by the same citizens, especially in a country like Nigeria with a history of weak citizens’ trust in government. Using an online survey conducted with 13,743 users of electronic public services in Nigeria, the study found that electronic public service delivery had a significant positive effect on public trust in Nigeria. The study recommended the need for improvements in some areas of electronic delivery of public services as a build-up to the observed achievements.
Hassan Afees Olumide. 2020. \u201cElectronic Public Service Delivery and Citizens’ Trust in the Nigerian Government\u201d. Global Journal of Human-Social Science - F: Political Science GJHSS-F Volume 20 (GJHSS Volume 20 Issue F3): .
Crossref Journal DOI 10.17406/GJHSS
Print ISSN 0975-587X
e-ISSN 2249-460X
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Total Score: 103
Country: Nigeria
Subject: Global Journal of Human-Social Science - F: Political Science
Authors: Hassan Afees Olumide, Ishola, Abdulrasaq Ajadi (PhD/Dr. count: 0)
View Count (all-time): 184
Total Views (Real + Logic): 2578
Total Downloads (simulated): 1173
Publish Date: 2020 06, Wed
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Public service delivery is significant and central to building trust in the government. In the era of the internet, innovations in ICTs have reshaped the mode of interaction between governments and the citizens, thereby affecting the delivery of public services. As ICTs are providing opportunities for effective delivery of public services to the citizens, an expected outcome is an improvement of trust in government by the same citizens, especially in a country like Nigeria with a history of weak citizens’ trust in government. Using an online survey conducted with 13,743 users of electronic public services in Nigeria, the study found that electronic public service delivery had a significant positive effect on public trust in Nigeria. The study recommended the need for improvements in some areas of electronic delivery of public services as a build-up to the observed achievements.
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