Electronic Public Service Delivery and Citizensâ€™ Trust in the Nigerian Government

Hassan Afees Olumide; Ishola, Abdulrasaq Ajadi

Electronic Public Service Delivery and Citizens’ Trust in the Nigerian Government

Hassan Afees Olumide * §

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Ishola, Abdulrasaq Ajadi

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Obafemi Awolowo University

Electronic Public Service Delivery and Citizens’ Trust in the Nigerian Government

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Electronic Public Service Delivery and Citizens’ Trust in the Nigerian Government Banner

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Connecting with the Eternal Ground

Abstract

Public service delivery is significant and central to building trust in the government. In the era of the internet, innovations in ICTs have reshaped the mode of interaction between governments and the citizens, thereby affecting the delivery of public services. As ICTs are providing opportunities for effective delivery of public services to the citizens, an expected outcome is an improvement of trust in government by the same citizens, especially in a country like Nigeria with a history of weak citizens’ trust in government. Using an online survey conducted with 13,743 users of electronic public services in Nigeria, the study found that electronic public service delivery had a significant positive effect on public trust in Nigeria. The study recommended the need for improvements in some areas of electronic delivery of public services as a build-up to the observed achievements.

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

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How to Cite This Article

Hassan Olumide, Ishola, Ajadi. 2020. "Electronic Public Service Delivery and Citizens’ Trust in the Nigerian Government". Global Journal of Human-Social Science, Global Journal of Human-Social Science - F: Political Science GJHSS-F Volume 20 (GJHSS Volume 20 Issue F3).

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GJHSS Volume 20 Issue F3

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Journal Specifications

Crossref Journal DOI 10.17406/GJHSS

Print ISSN 0975-587X

e-ISSN 2249-460X

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GJHSS-F Classification FOR Code: 940204

Submission ReceivedDecember 10, 2019
Peer Review Double Blind
Handling Editor
Accepted January 4, 2020
Published January 15, 2020

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v1.2

Issue date

June 10, 2020

Language

English

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