Emotion Work and its Mediating Role on Employees Health

Emotion Work and its Mediating Role on Employees Health

Sucheta Sarkar

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Dr. A. Suresh

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Emotion Work and its Mediating Role on Employees Health

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Abstract

In recent years, the major focus of health psychologists is to understand the role of individual differences in the performance of emotion work and its health outcome. Individual difference in temperament and emotional intelligence appear to play an important role in predicting emotion work, which largely influences the physical and psychological health of customer service workers. The literature indicates that workers who experience frequent negative emotions and emotional dissonance may suffer from physical health problems which in turn, impair their cognitive health leading to a sense of stagnation towards work life. By using cross sectional descriptive survey on 400 customer service workers across the country, the study examines the mediating role of emotion work between (a) emotionality and emotional exhaustion, and (b) emotional intelligence and psychological wellbeing. The subjects were assessed on temperament, emotional intelligence, emotion work, psychological wellbeing and on emotional exhaustion. Correlational analysis showed that negative emotions and emotional dissonance were significantly positively related with both emotional exhaustion and emotionality followed by its negative association with psychological wellbeing and emotional intelligence. Mediation analysis revealed that emotional dissonance mediates the relationship between emotionality and emotional exhaustion. Also, negative emotions mediated the relationship between emotional intelligence and psychological wellbeing.

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

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Not applicable for this article.

How to Cite This Article

Sucheta Sarkar. 2014. \u201cEmotion Work and its Mediating Role on Employees Health\u201d. Global Journal of Human-Social Science - A: Arts & Humanities GJHSS-A Volume 14 (GJHSS Volume 14 Issue A6): .

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GJHSS Volume 14 Issue A6
Pg. 33- 44

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Journal Specifications

Crossref Journal DOI 10.17406/GJHSS

Print ISSN 0975-587X

e-ISSN 2249-460X

Keywords

emotion work Emotional Intelligence emotionality exhaustion psychological wellbeing

Submission ReceivedDecember 6, 2013
Peer Review Double Blind
Handling Editor
Accepted January 1, 2014
Published January 15, 2014

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August 13, 2014

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Article Matrices

Total Score: 107

Country: India

Subject: Global Journal of Human-Social Science - A: Arts & Humanities

Authors: Sucheta Sarkar, Dr. A. Suresh (PhD/Dr. count: 1)

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