Empowering Front Office Professionals with Understanding of Guestsa Personality Psychology

1
Mr. Rajiv Mishra
Mr. Rajiv Mishra
2
Dr. Kulwinder Pal
Dr. Kulwinder Pal
1 (1) Manipal University, Manipal (2) TeamLease Skills University, Vadodara (3) Vinoba Bhave University, Hazaribag

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GJMBR Volume 13 Issue A12

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Purpose: To become a successful front office professional, a person needs to be comfortable with interacting with strangers and dealing with various hotel-guests issues. To do so effectively, a front office manager needs to understand and apply appropriate findings of psychology. Personality psychology is a branch of psychology that studies personality and individual differences. For years, practitioners of applied psychology have tried to help companies identify personality types of customers and teach them how to handle each of these. By understanding the personality styles of guests, front office managers can easily accommodate the needs of each type. This conceptual paper analyses some of the findings of personality psychology which have direct implications for front office managers and professionals.

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No external funding was declared for this work.

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The authors declare no conflict of interest.

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No ethics committee approval was required for this article type.

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Mr. Rajiv Mishra. 2014. \u201cEmpowering Front Office Professionals with Understanding of Guestsa Personality Psychology\u201d. Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 13 (GJMBR Volume 13 Issue A12): .

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Issue Cover
GJMBR Volume 13 Issue A12
Pg. 45- 50
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Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

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v1.2

Issue date

February 8, 2014

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English

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Purpose: To become a successful front office professional, a person needs to be comfortable with interacting with strangers and dealing with various hotel-guests issues. To do so effectively, a front office manager needs to understand and apply appropriate findings of psychology. Personality psychology is a branch of psychology that studies personality and individual differences. For years, practitioners of applied psychology have tried to help companies identify personality types of customers and teach them how to handle each of these. By understanding the personality styles of guests, front office managers can easily accommodate the needs of each type. This conceptual paper analyses some of the findings of personality psychology which have direct implications for front office managers and professionals.

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Empowering Front Office Professionals with Understanding of Guestsa Personality Psychology

Mr. Rajiv Mishra
Mr. Rajiv Mishra (1) Manipal University, Manipal (2) TeamLease Skills University, Vadodara (3) Vinoba Bhave University, Hazaribag
Dr. Kulwinder Pal
Dr. Kulwinder Pal

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