To: Author
Article Fingerprint
ReserarchID
N249Y
Choose where you want to hide AI Takeaway. Your site-wide choice will be remembered in this browser.
Purpose: To become a successful front office professional, a person needs to be comfortable with interacting with strangers and dealing with various hotel-guests issues. To do so effectively, a front office manager needs to understand and apply appropriate findings of psychology. Personality psychology is a branch of psychology that studies personality and individual differences. For years, practitioners of applied psychology have tried to help companies identify personality types of customers and teach them how to handle each of these. By understanding the personality styles of guests, front office managers can easily accommodate the needs of each type. This conceptual paper analyses some of the findings of personality psychology which have direct implications for front office managers and professionals. Design/methodology/approach: The types of personality and the principles discussed in the paper are arrived at through review of related literature and by interacting with the successful hospitality professionals and practitioners of applied psychology. Findings: Along with the notable Big Five model of the personality, the paper enlists the characteristic of various sub-categories of the guests after broadly classifying them into various heads in relation to their planning, booking, pricing, lodging and complaining habits and discusses their implications for front office professionals. Value: The knowledge and understanding of various personality types of guests would guide the front office professionals to plan their strategy to deal effectively with different types of guests in all of their job functions.
Mr. Rajiv Mishra, Dr. Kulwinder Pal. 2014. "Empowering Front Office Professionals with Understanding of Guestsa Personality Psychology". Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 13 (GJMBR Volume 13 Issue 42 (A12)).
Crossref Journal DOI 10.17406/GJMBR
Print ISSN 0975-5853
e-ISSN 2249-4588
Explore published articles in an immersive Augmented Reality environment. Our platform converts research papers into interactive 3D books, allowing readers to view and interact with content using AR and VR compatible devices.
Your published article is automatically converted into a realistic 3D book. Flip through pages and read research papers in a more engaging and interactive format.
Total Score: 107
Country: India
Subject: Global Journal of Management and Business Research - A: Administration & Management
Authors: Mr. Rajiv Mishra, Dr. Kulwinder Pal (PhD/Dr. count: 1)
View Count (all-time): 377
Total Views (Real + Logic): 1998
Total Downloads (simulated): 175
Publish Date: 2013 12, Wed
Monthly Totals (Real + Logic):
We use cookies and similar technologies to improve site performance, understand traffic, and enhance your publishing experience. Cookie Policy
Choose which optional cookies Global Journals can use. Your preference applies across this platform and can be updated any time.
These cookies are required for core website functionality and security.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.