Empowering Front Office Professionals with Understanding of Guestsa Personality Psychology

Empowering Front Office Professionals with Understanding of Guestsa Personality Psychology

Mr. Rajiv Mishra

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Dr. Kulwinder Pal

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Manipal Academy of Higher Education

Empowering Front Office Professionals with Understanding of Guestsa Personality Psychology

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Abstract

Purpose: To become a successful front office professional, a person needs to be comfortable with interacting with strangers and dealing with various hotel-guests issues. To do so effectively, a front office manager needs to understand and apply appropriate findings of psychology. Personality psychology is a branch of psychology that studies personality and individual differences. For years, practitioners of applied psychology have tried to help companies identify personality types of customers and teach them how to handle each of these. By understanding the personality styles of guests, front office managers can easily accommodate the needs of each type. This conceptual paper analyses some of the findings of personality psychology which have direct implications for front office managers and professionals.

References

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

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How to Cite This Article

Mr. Rajiv Mishra. 2014. \u201cEmpowering Front Office Professionals with Understanding of Guestsa Personality Psychology\u201d. Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 13 (GJMBR Volume 13 Issue A12).

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GJMBR Volume 13 Issue A12

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Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

Keywords

front office professionals guests’ personality types personality psychology

Submission ReceivedDecember 8, 2012
Peer Review Double Blind
Handling Editor
Accepted January 4, 2013
Published January 15, 2013

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v1.2

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February 8, 2014

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Article Matrices

Total Score: 107

Country: India

Subject: Global Journal of Management and Business Research - A: Administration & Management

Authors: Mr. Rajiv Mishra, Dr. Kulwinder Pal (PhD/Dr. count: 1)

View Count (all-time): 157

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Publish Date: 2014 02, Sat

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Total Views: 4727

Total Downloads: 2436

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