Evaluating HEDPERF as Predictor of Business Students’ Satisfaction in the Provision of Quality Education Services

Evaluating HEDPERF as Predictor of Business Students’ Satisfaction in the Provision of Quality Education Services

Mohammed Majeed

Contact

Evaluating HEDPERF as Predictor of Business Students’ Satisfaction in the Provision of Quality Education Services

Article Fingerprint

ReserarchID

7Z5GN

Evaluating HEDPERF as Predictor of Business Students’ Satisfaction in the Provision of Quality Education Services Banner

AI TAKEAWAY

Connecting with the Eternal Ground

Abstract

The pressure for modification of higher education sector can be traced globally.The study aimed to assess service quality provided by University for Development Studies School of Business and Law (UDS-SBL) in the opinion of business students via HEdPERF service quality model.Literature was reviewed to cover: higher education and service quality, higher education performance model (HEdPERF), the relationship between service quality and students’ satisfaction, and students’ satisfaction. The research approach was quantitative and the design was descriptive. As a quantitative study, a questionnaire with close ended questions was used to elicit the responses. It was found that the association between service quality variables and general business students’ satisfaction were vastly significant, with programmes aspects being the strongest. Meanwhile, academic, non-academic, reputation, access and design aspects are equally paramount and should be given special attention.

References

30 Cites in Article

Reference Format

Khodayar Abili,Fatemeh Narenji Thani,Faranak Mokhtarian,Mohammad Mehdi Rashidi (2011). Assessing quality gap of university services.
H Alves,M Raposo (2009). The measurement of the construct satisfaction in higher education.
D Bay,H Daniel (2001). The student is not the customer: An alternative perspective.
Andrea Bernhard (2012). Comparative Analysis.
F Bergamo,A Giuliani,Helena Silvia,Ramos Carvalho,Felipe Valladão De Camargo,Zambaldi,M Ponchio,S Chenicheri,L Bennett,P Mertova (2010). Responding to the student voice: a case study of a systematic improvement strategy.
G Diamantis,V Benos (2007). Measuring student satisfaction with their studies in an International and European Studies department.
A Kara,De Shields,O (2004). Business student satisfaction, intentions and retention in higher education: an empirical investigation.
H Koontz,H Weihrich (2010). Essentials of management: an international perspective.
Juha Kettunen (2008). A conceptual framework to help evaluate the quality of institutional performance.
J Kettunen (2011). Strategy and quality maps in higher education.
Hamid Kazeroony (2012). The Strategic Management of Higher Education Institutions: Serving Students as Customers for Institutional Growth.
Ian Mcroy,Paul Gibbs (2009). Leading Change in Higher Education.
Liviu Moldovan (2012). Integration of Strategic Management and Quality Assurance in the Romanian Higher Education.
M Postema,S Markham (2001). New Zealand new quality framework for medical profession.
M Shattock (2003). Managing successful universities.
Yulia Stukalina (2014). IDENTIFYING PREDICTORS OF STUDENT SATISFACTION AND STUDENT MOTIVATION IN THE FRAMEWORK OF ASSURING QUALITY IN THE DELIVERY OF HIGHER EDUCATION SERVICES.
Kevin Elliott,Dooyoung Shin (2002). Student Satisfaction: An alternative approach to assessing this important concept.
W Hon (2002). Applying customer satisfaction theory to community college planning of student services.
Li-Wei Mai (2005). A Comparative Study Between UK and US: The Student Satisfaction in Higher Education and its Influential Factors.
M Navarro,M Iglesias,M Torres (2005). Measuring customer satisfaction in summer courses.
M Navarro,M Iglesias,M Torres (2005). A new management element for universities: satisfaction with the offered courses.
R Nkiruka,K Olanrewaju (2014). Dimensions of Service Quality Encountered By Students on Sustainability of Higher Education in Nigeria.
Sapna Popli (2005). Ensuring customer delight: a quality approach to excellence in management education.
Luca Petruzzellis,Angela D'uggento,Salvatore Romanazzi (2006). Student satisfaction and quality of service in Italian universities.
John Richardson (2005). Instruments for obtaining student feedback: a review of the literature.
Jennifer Rowley (2003). Designing student feedback questionnaires.
Carmen Salvador-Ferrer (2010). Quality of University Services: Dimensional Structure of SERVQUAL VS. ESQS.
Jillian Sweeney,Deborah Ingram (2001). A Comparison of Traditional and Web-Based Tutorials in Marketing Education: An Exploratory Study.
Y Stukalina (2012). Addressing service quality issues in higher education: the educational environment evaluation from the students' perspective, Technological and Economic Development.
Alan Tapp,Keith Hicks,Merlin Stone (2004). Direct and database marketing and customer relationship management in recruiting students for higher education.

Download References

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Mohammed Majeed. 2019. \u201cEvaluating HEDPERF as Predictor of Business Students’ Satisfaction in the Provision of Quality Education Services\u201d. Global Journal of Human-Social Science - G: Linguistics & Education GJHSS-G Volume 19 (GJHSS Volume 19 Issue G2): .

More Citation Formats

Select Citation Style:

Download Citation

Download Article

GJHSS Volume 19 Issue G2
Pg. 29- 40

Explore Journals Explore Volume Read This Issue

Journal Specifications

Crossref Journal DOI 10.17406/GJHSS

Print ISSN 0975-587X

e-ISSN 2249-460X

Keywords

Not Found

Classification

GJHSS-G Classification: FOR Code: 139999

Submission ReceivedDecember 14, 2018
Peer Review Double Blind
Handling Editor
Accepted January 4, 2019
Published January 15, 2019

Version of record

v1.2

Issue date

March 16, 2019

Language

Experiance in AR

Explore published articles in an immersive Augmented Reality environment. Our platform converts research papers into interactive 3D books, allowing readers to view and interact with content using AR and VR compatible devices.

View in VR

Read in 3D

Your published article is automatically converted into a realistic 3D book. Flip through pages and read research papers in a more engaging and interactive format.

View in 3D

Article Matrices

Total Score: 101

Country: Unknown

Subject: Global Journal of Human-Social Science - G: Linguistics & Education

Authors: Mohammed Majeed (PhD/Dr. count: 0)

View Count (all-time): 196

Total Views (Real + Logic): 2983

Total Downloads (simulated): 1414

Publish Date: 2019 03, Sat

Monthly Totals (Real + Logic):

Month 1: 40 views
Month 2: 62 views
Month 3: 65 views
Month 4: 44 views
Month 5: 20 views
Month 6: 41 views
Month 7: 26 views
Month 8: 18 views
Month 9: 33 views
Month 10: 23 views
Month 11: 43 views
Month 12: 15 views
Month 13: 32 views
Month 14: 36 views
Month 15: 25 views
Month 16: 20 views
Month 17: 41 views
Month 18: 43 views
Month 19: 37 views
Month 20: 38 views
Month 21: 29 views
Month 22: 29 views
Month 23: 34 views
Month 24: 17 views
Month 25: 20 views
Month 26: 28 views
Month 27: 33 views
Month 28: 38 views
Month 29: 32 views
Month 30: 49 views
Month 31: 23 views
Month 32: 31 views
Month 33: 17 views
Month 34: 22 views
Month 35: 28 views
Month 36: 39 views
Month 37: 31 views
Month 38: 44 views
Month 39: 28 views
Month 40: 16 views
Month 41: 29 views
Month 42: 24 views
Month 43: 36 views
Month 44: 15 views
Month 45: 30 views
Month 46: 22 views
Month 47: 37 views
Month 48: 29 views
Month 49: 43 views
Month 50: 31 views
Month 51: 34 views
Month 52: 40 views
Month 53: 30 views
Month 54: 32 views
Month 55: 23 views
Month 56: 23 views
Month 57: 35 views
Month 58: 34 views
Month 59: 39 views
Month 60: 35 views
Month 61: 21 views
Month 62: 33 views
Month 63: 34 views
Month 64: 36 views
Month 65: 29 views
Month 66: 24 views
Month 67: 42 views
Month 68: 26 views
Month 69: 27 views
Month 70: 21 views
Month 71: 37 views
Month 72: 20 views
Month 73: 40 views
Month 74: 16 views
Month 75: 33 views
Month 76: 46 views
Month 77: 34 views
Month 78: 41 views
Month 79: 25 views
Month 80: 67 views
Month 81: 61 views
Month 82: 66 views
Month 83: 67 views
Month 84: 38 views
Month 85: 37 views

Total Views: 2983

Total Downloads: 1414

2026 Trends

Published Article

Our website is actively being updated, and changes may occur frequently. Please clear your browser cache if needed. For feedback or error reporting, please email [email protected]