Factors Affecting Customers’ Repeat Patronage of Fast Food Restaurants in Southwest Nigeria

1
Opeyemi Oluwatoyosi Alao
Opeyemi Oluwatoyosi Alao
2
Grace Oluyemisi Akinola
Grace Oluyemisi Akinola
3
Abiola Olubunmi Akinbobola
Abiola Olubunmi Akinbobola
1 Obafemi Awolowo University

Send Message

To: Author

GJMBR Volume 20 Issue E2

Article Fingerprint

ReserarchID

SJ9E8

Factors Affecting Customers’ Repeat Patronage of Fast Food Restaurants in Southwest Nigeria Banner
  • English
  • Afrikaans
  • Albanian
  • Amharic
  • Arabic
  • Armenian
  • Azerbaijani
  • Basque
  • Belarusian
  • Bengali
  • Bosnian
  • Bulgarian
  • Catalan
  • Cebuano
  • Chichewa
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Corsican
  • Croatian
  • Czech
  • Danish
  • Dutch
  • Esperanto
  • Estonian
  • Filipino
  • Finnish
  • French
  • Frisian
  • Galician
  • Georgian
  • German
  • Greek
  • Gujarati
  • Haitian Creole
  • Hausa
  • Hawaiian
  • Hebrew
  • Hindi
  • Hmong
  • Hungarian
  • Icelandic
  • Igbo
  • Indonesian
  • Irish
  • Italian
  • Japanese
  • Javanese
  • Kannada
  • Kazakh
  • Khmer
  • Korean
  • Kurdish (Kurmanji)
  • Kyrgyz
  • Lao
  • Latin
  • Latvian
  • Lithuanian
  • Luxembourgish
  • Macedonian
  • Malagasy
  • Malay
  • Malayalam
  • Maltese
  • Maori
  • Marathi
  • Mongolian
  • Myanmar (Burmese)
  • Nepali
  • Norwegian
  • Pashto
  • Persian
  • Polish
  • Portuguese
  • Punjabi
  • Romanian
  • Russian
  • Samoan
  • Scots Gaelic
  • Serbian
  • Sesotho
  • Shona
  • Sindhi
  • Sinhala
  • Slovak
  • Slovenian
  • Somali
  • Spanish
  • Sundanese
  • Swahili
  • Swedish
  • Tajik
  • Tamil
  • Telugu
  • Thai
  • Turkish
  • Ukrainian
  • Urdu
  • Uzbek
  • Vietnamese
  • Welsh
  • Xhosa
  • Yiddish
  • Yoruba
  • Zulu

The study examined the factors affecting customers’ repeat patronage in Southwest Nigerian fast-food restaurants. Primary data were source through questionnaire administration. Six hundred copies of questionnaire were distributed to customers of selected fast-food restaurants using purposive and systematic random sampling techniques. Interviews were also conducted with selected front line staff of the restaurants. Data collected were analyzed using descriptive statistical methods. The results showed that the factors enhancing customers’ repeat patronage of fast-food restaurants in Southwest Nigeria were food quality, restaurant location, and convenience of reach as well as a secured environment. The study concluded that fast-food restaurant owners should take advantage of these factors for enhanced performance.

19 Cites in Articles

References

  1. F Ahmad,H Ghazali,M Othman (2013). Consumers preference between fast-food restaurant and casual dining restaurant: A Conceptual Paper.
  2. Nawal Yazid Esa,Nurul Ahmad,Hazliza Haron,Azura Abdul Rahman (2012). Determinants of Eco-Halal Products Consumption Pattern Among Generation MZ: A Literature Review.
  3. N Ali,M Ahmed,I Nazir,H Zafar,Z Zahid (2014). Impact of different determinants on customer's satisfaction level (A case of Fast-food Restaurant).
  4. S Bhagat (2016). An Empirical analysis on customer satisfaction level in Fast-food Industry among the major competitor's [Delhi-NCR.
  5. P Deivanai (2016). Factors influencing to Preference of Fast-food Restaurants.
  6. T Fakokunde,H Iwarere,A Mustapha (2014). Service quality in the Nigerian Fast-food Industry -A re-examination of current practices.
  7. S Gagic,D Tesanovic,A Jovicic (2013). The vital components of restaurant quality that affect guest satisfaction.
  8. Y Ibrahim,C Vignali (2005). Predicting Consumer Patronage Behaviour in the Egyptian Fast Food Business.
  9. Woo Kim,Christy Ng,Yen-Soon Kim (2009). Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth.
  10. A Mustapha,T Fakokunde,O Awolusi (2014). The quick service restaurant business in Nigeria: Exploring the emerging opportunity for entrepreneurial development and growth.
  11. Young Namkung,Soocheong Jang (2007). Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions.
  12. H Nezakati,Y Kuan,O Asgari (2011). Factors influencing customer loyalty towards fastfood restaurants.
  13. M Njoku,A Kalu,A Okeke (2015). Customer loyalty and brand failure: An imperative case of fast-food industry in West Africa, African region.
  14. J Nyakweba,N Justus,B Bosire (2015). Factors Influencing Consumers’ Behavioural Intentions Towards Restaurant Patronage in China: A Structural Equation Modeling Approach.
  15. F Olorunniwo,M Hsu (2006). A typology analysis of service quality, customer satisfaction and behavioral intentions in mass services.
  16. Michael Porter (2000). Location, Competition, and Economic Development: Local Clusters in a Global Economy.
  17. M Sefian,A Jaini,N Sharudin,M Abdullah (2013). Determining Factors Affecting Intention of Food Waste Recycling in Malaysia.
  18. Sik Sumaedi,Medi Yarmen (2015). Measuring Perceived Service Quality of Fast Food Restaurant in Islamic Country: A Conceptual Framework.
  19. A Tabassum,T Rahman (2012). Differences in consumer attitude towards selective fast-food restaraunts in Bangladesh: An implication of multiattribute model.

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

Opeyemi Oluwatoyosi Alao. 2020. \u201cFactors Affecting Customers’ Repeat Patronage of Fast Food Restaurants in Southwest Nigeria\u201d. Global Journal of Management and Business Research - E: Marketing GJMBR-E Volume 20 (GJMBR Volume 20 Issue E2): .

Download Citation

Issue Cover
GJMBR Volume 20 Issue E2
Pg. 37- 44
Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

Keywords
Classification
GJMBR-E Classification: JEL Code: M31
Version of record

v1.2

Issue date

May 4, 2020

Language

English

Experiance in AR

The methods for personal identification and authentication are no exception.

Read in 3D

The methods for personal identification and authentication are no exception.

Article Matrices
Total Views: 2472
Total Downloads: 1127
2026 Trends
Research Identity (RIN)
Related Research

Published Article

The study examined the factors affecting customers’ repeat patronage in Southwest Nigerian fast-food restaurants. Primary data were source through questionnaire administration. Six hundred copies of questionnaire were distributed to customers of selected fast-food restaurants using purposive and systematic random sampling techniques. Interviews were also conducted with selected front line staff of the restaurants. Data collected were analyzed using descriptive statistical methods. The results showed that the factors enhancing customers’ repeat patronage of fast-food restaurants in Southwest Nigeria were food quality, restaurant location, and convenience of reach as well as a secured environment. The study concluded that fast-food restaurant owners should take advantage of these factors for enhanced performance.

Our website is actively being updated, and changes may occur frequently. Please clear your browser cache if needed. For feedback or error reporting, please email [email protected]
×

This Page is Under Development

We are currently updating this article page for a better experience.

Request Access

Please fill out the form below to request access to this research paper. Your request will be reviewed by the editorial or author team.
X

Quote and Order Details

Contact Person

Invoice Address

Notes or Comments

This is the heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

High-quality academic research articles on global topics and journals.

Factors Affecting Customers’ Repeat Patronage of Fast Food Restaurants in Southwest Nigeria

Opeyemi Oluwatoyosi Alao
Opeyemi Oluwatoyosi Alao Obafemi Awolowo University
Grace Oluyemisi Akinola
Grace Oluyemisi Akinola
Abiola Olubunmi Akinbobola
Abiola Olubunmi Akinbobola

Research Journals