Factors Affecting Quality Service Provision in Wolaita Sodo University, Ethiopia

1
Yalemsew Genetu Yismaw
Yalemsew Genetu Yismaw
2
Kasahun Desyalew Mekonen
Kasahun Desyalew Mekonen
3
Desta Tegegne Assefa
Desta Tegegne Assefa
1 to 3 Wolaita Sodo University

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GJHSS Volume 16 Issue C5

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This study explores the major factors that affect the provision of quality service at Wolaita Sodo University with the endeavor of providing a recommendation for improving the performance of quality service provision. The study followed a quantitative research approach using an explorative descriptive design. A survey method using questionnaires and interviews were applied. Baseline results revealed various factors, which affect provision of quality services in Wolaita Sodo University. The study revealed that Wolaita Sodo University has major problem of deficiencies in the use of its financial resources effectively; lack effective and efficient leaders that follow the service provided and do not motivate and create friendly relationship with the employees; lack of arrangement of trainings for employees and orientation to new employees; poor promotion and incentives systems; low employees work commitment; lack of employees job satisfaction and organizational cultures established in the university does not create a welcoming atmosphere and good relationship for its employees.

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

Yalemsew Genetu Yismaw. 2016. \u201cFactors Affecting Quality Service Provision in Wolaita Sodo University, Ethiopia\u201d. Global Journal of Human-Social Science - C: Sociology & Culture GJHSS-C Volume 16 (GJHSS Volume 16 Issue C5): .

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GJHSS Volume 16 Issue C5
Pg. 17- 25
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Crossref Journal DOI 10.17406/GJHSS

Print ISSN 0975-587X

e-ISSN 2249-460X

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GJHSS-C Classification: FOR Code: 370199p
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September 12, 2016

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English

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This study explores the major factors that affect the provision of quality service at Wolaita Sodo University with the endeavor of providing a recommendation for improving the performance of quality service provision. The study followed a quantitative research approach using an explorative descriptive design. A survey method using questionnaires and interviews were applied. Baseline results revealed various factors, which affect provision of quality services in Wolaita Sodo University. The study revealed that Wolaita Sodo University has major problem of deficiencies in the use of its financial resources effectively; lack effective and efficient leaders that follow the service provided and do not motivate and create friendly relationship with the employees; lack of arrangement of trainings for employees and orientation to new employees; poor promotion and incentives systems; low employees work commitment; lack of employees job satisfaction and organizational cultures established in the university does not create a welcoming atmosphere and good relationship for its employees.

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Factors Affecting Quality Service Provision in Wolaita Sodo University, Ethiopia

Yalemsew Genetu Yismaw
Yalemsew Genetu Yismaw Wolaita Sodo University
Kasahun Desyalew Mekonen
Kasahun Desyalew Mekonen Wolaita Sodo University
Desta Tegegne Assefa
Desta Tegegne Assefa Wolaita Sodo University

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