Factors Affecting Quality Service Provision in Wolaita Sodo University, Ethiopia

Yalemsew Genetu Yismaw; Kasahun Desyalew Mekonen; Desta Tegegne Assefa

Factors Affecting Quality Service Provision in Wolaita Sodo University, Ethiopia

Yalemsew Genetu Yismaw * §

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Kasahun Desyalew Mekonen §

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Desta Tegegne Assefa §

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§ Wolaita Sodo University

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Abstract

This study explores the major factors that affect the provision of quality service at Wolaita Sodo University with the endeavor of providing a recommendation for improving the performance of quality service provision. The study followed a quantitative research approach using an explorative descriptive design. A survey method using questionnaires and interviews were applied. Baseline results revealed various factors, which affect provision of quality services in Wolaita Sodo University. The study revealed that Wolaita Sodo University has major problem of deficiencies in the use of its financial resources effectively; lack effective and efficient leaders that follow the service provided and do not motivate and create friendly relationship with the employees; lack of arrangement of trainings for employees and orientation to new employees; poor promotion and incentives systems; low employees work commitment; lack of employees job satisfaction and organizational cultures established in the university does not create a welcoming atmosphere and good relationship for its employees.

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Yalemsew Genetu Yismaw, Kasahun Desyalew Mekonen, Desta Tegegne Assefa. 2016. "Factors Affecting Quality Service Provision in Wolaita Sodo University, Ethiopia". Global Journal of Human-Social Science - C: Sociology & Culture GJHSS-C Volume 16 (GJHSS Volume 16 Issue C5).

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GJHSS Volume 16 Issue C5

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Journal Specifications

Crossref Journal DOI 10.17406/GJHSS

Print ISSN 0975-587X

e-ISSN 2249-460X

Keywords

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Classification

GJHSS-C Classification FOR Code: 370199p

Submission ReceivedDecember 14, 2015
Peer Review Double Blind
Handling Editor
Accepted January 1, 2016
Published September 12, 2016

Version of record

v1.2

Issue date

September 12, 2016

Language

English

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Article Matrices

Total Score: 73

Country: Ethiopia

Subject: Global Journal of Human-Social Science - C: Sociology & Culture

Authors: Yalemsew Genetu Yismaw, Kasahun Desyalew Mekonen, Desta Tegegne Assefa (PhD/Dr. count: 0)

View Count (all-time): 355

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Publish Date: 2016 01, Fri

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