Factors for Measurement of ITES Quality for Higher Education Institutions in Saudi Arabia
Information technology has blessed the current scientific era with the promising initiatives that are un-match able with the past. The range of impact is diversified in nature and massive in scale. Information Technology Enabled Services (ITES) have emerged over time in many disciplines. ITES are becoming increasingly prevalent in the global economy. Due to the growing importance of ITES Service Science has emerged as a fundamental area in Information Systems (IS) research and it combines technical and managerial knowledge under the umbrella of the more popular interdisciplinary approach of Service Science Management and Engineering (SSME). Along with the emergence of the ITES the question to measure the quality has also arisen. The measurement of ITES quality in different areas requires different factors to be considered. This paper addresses the identification of the factors for measuring the quality of ITES in higher education institutes in Saudi Arabia. The paper unleashes number of factors that can be used to measure the quality of ITES in higher education institutions.
